Have questions about connecting with Sun Life on Alexa? Here are some answers.


Getting started:

  1. Open the Alexa app on your smartphone.
  2. Select Skills and Games in the Alexa app, and type in Sun Life.
  3. Click Enable to use. Accept Terms and Conditions and proceed by linking your Sun Life account (if you are a plan member and have benefits or workplace investments with Sun Life).
  4. You can also enable skills at amazon.com/alexaskills

Refer to the Alexa Help page to learn more about how your Alexa device works.

  1. Open the Alexa app on your smartphone.
  2. Search for the Sun Life skill.
  3. Click Enable to use. If you are a Sun Life plan member, you can now link your account.
    1. Select I am a Client.
    2. Enter your Sun Life sign-in ID and password (which is the same as your mysunlife.ca login details).
    3. Select Connect.
  4. Create a 4-digit voice security PIN.
In your Alexa companion app, go to your skills and then select the Sun Life skill. Then select Settings and it you will see “Linked” next to Link Account if your account is linked.  
English and French are available on the Sun Life skill.

You can get the following information, as related to your group plan:

  1. The remaining balance of your Health Spending Account (HSA), Personal Spending Account (PSA), or your Vision Care account (for you and your family members)
  2. Coverage details for select health-care providers and services covered under your plan
  3. A status update of your recently submitted claim
  4. A wide range of health-care providers near you – using the Provider Search tool
  5. Your workplace investment balances and performance

Security/PIN related questions:

When you use the Sun Life skill, Amazon shares the content of your requests with Sun Life. Please view Sun Life’s Legal, privacy, security and fraud information. Your use of the Alexa service is subject to the Alexa Terms of Use
Your voice security PIN is used as an extra layer of security to prevent any unauthorized people from accessing your Sun Life account information. You will be asked to say your 4-digit PIN whenever you use your Alexa device to check your Sun Life account information. This PIN is unique to you. It should be separate from your mysunlife.ca login credentials and PIN codes used for other accounts and services. This PIN should not be shared with anyone else as it gives you access to information which may be confidential. Please use caution when saying your PIN as people nearby may overhear you.
To reset your PIN, you will need to disable and re-enable the Sun Life skill within the Amazon mobile app. You will be required to sign in using your Sun Life ID and password, then you can set your new PIN. If you have forgotten your Sun Life login password, please visit mysunlife.ca and choose “I forgot my password” to reset it.
Yes, you need to ensure that these accounts are linked, and that you have set your 4-digit voice security PIN to sign in and hear information about your coverage details, the status of your claim and your workplace investment details.
If you have been locked out of your Sun Life account, please give us a call at 1-877-SUN-LIFE (1-877-786-5433).
Some plans or plan sponsors don’t allow their members to access their Sun Life accounts using this type of technology. You can still use the Sun Life skill without linking your Sun Life account to look up health-care provider information through the Provider Search feature – simply say “Alexa, ask Sun Life to find me a provider.”

Access-related questions:

Please refer to your Employee benefits booklet for full details of eligible expenses under your plan, including limitations, exclusions and conditions of coverage.
If you are not a Sun Life plan member, you can still use the Provider Search feature, which is available to all Canadians on the Alexa device.
You can check your remaining vision care balance for both you and your dependents (if you have them). Your remaining balance includes the coverage information for lenses, contacts and frames only. We do not yet support checking coverage related to eye exams, optometrists or ophthalmologists. Please refer to your Employee benefits booklet for full details of eligible expenses under your plan, including limitations, exclusions and conditions of coverage.
Depending on your plan set-up, your dependents may not be identified on your account until you’ve made a first claim for each dependent. If you can see your dependents on mysunlife.ca and on the my Sun Life mobile app, try saying the name(s) again when checking coverage information. Our technology is continuously improving and we are working on enhancing our name-recognition capabilities.
Depending on your plan set-up, you can check your overall workplace plan balances and rates of return. You can also check each of your workplace product balances.
You can hear your remaining balance, deductible, coverage limit and percentage covered details, for you and your dependents (if any). Please refer to your Employee benefits booklet for full details of eligible expenses under your plan, including limitations, exclusions, and conditions of coverage.
We are working on it. Stay tuned for more enhancements to Alexa and Google Home.
You can find out if your claim is still in process or complete. If your claim is complete, you can find out when it was complete and how much you were paid. You can only get information about claims you submitted within the last 30 days. For information on claims submitted more than 30 days ago, please visit mysunlife.ca.
To get this information, please visit mysunlife.ca, and then go to the Benefits centre located on the navigation menu found on the right-hand side.

Provider Search:

Provider Search is a tool that makes it easier and more convenient for you to find specific health-care providers in your area that are rated by other Sun Life plan members. It can help you find the highest-rated or closest dentist, physiotherapist, chiropractor, massage therapist or psychologist, and text you with the contact details and a map to know where you can find your provider. Provider Search is available on the my Sun Life mobile app and on sunlife.ca, as well as through Alexa.
You can search for nearby dentists, physiotherapists, chiropractors, massage therapists and psychologists, and have their addresses sent to you by text, if you wish.
Yes, anyone can use the Provider Search tool, regardless of whether they are a Sun Life plan member. Everyone across Canada can use it to help them find the health-care provider(s) they need.

Eligible Sun Life plan members can only hear their coverage details, status of their claim, or workplace investment information when they have linked their Sun Life account with the Sun Life skill, and authenticated using the 4-digit voice security PIN. If you’ve tried all these steps and are still having difficulty, please give us a call at 1-877-SUN-LIFE (1-877-786-5433).

We are working on it. Stay tuned for more enhancements to Alexa and Google Home.

Alexa Q&A

Yes! If you have a smartphone, you can talk to Ella through the Alexa application. The benefit of talking to Ella through your smartphone is that you can get more details on your screen, as you speak with Ella.

To speak to Ella, download the Alexa application from the Apple, Google Play, or Amazon App Store. From there:

  1. Open the Alexa app, and then search for the Sun Life skill
  2. Click Enable to use. If you are a Sun Life plan member, you can now link your Sun Life account. Then:
    1. Select I am a Client
    2. Enter your Sun Life sign-in ID and password (which is the same as your mysunlife.ca sign-in details)
    3. Select Connect
  3. Create a 4-digit voice security PIN.

You’re all set! To get started, simply say “Alexa, open Sun Life.