The most challenging part of my job is around problem resolution, ensuring when something does go wrong with one of my clients how do we not only fix the issue but how do we put into place an action plan of checks and balances to ensure the same issue does not happen again.
Like in any job mistakes happen, but sometimes the conversations I have with clients are difficult. No one likes to be the bearer of bad news but sometimes that’s me! In the end when you are in any job mistakes do happen and clients understand that. The important thing is to ensure that you put the right system in place so the same mistake doesn’t happen again because that is your credibility being tested.