Common support questions
I need help signing in
Having issues with your Sign-in/Access ID or password? Try one of the following options - we’re here to help.Sign-in help
I need to check my coverage
Learn how you can access your coverage details, eligibility and coverage card.Coverage and eligibility
I need to update my address
Find out how you can update your personal information.Update your address
I need to submit or track a claim
Submit or track claims, online, on your smartphone or by mail.Submit or track a claim
I need to find a form
Find out how you can get access to the claim form you need quickly and easily.Find a form
I need to check my balance
We offer several easy and convenient ways to check your balance.Check a balance
Our phone lines are open Monday-Friday: 8am-8pm ET
Benefits provided through your workplace
Please have your drug or travel card ready.
Savings and investments provided through your workplace
Please have your mysunlife.ca numerical Sign-in/Access ID and password ready.
Insurance and investments purchased through your advisor
Not yet a customer? Talk to an advisor to help answer your questions.