A quit smoking program for individuals who smoke cigarettes or vape – at no cost.
Yes. Online Pharmacy, by Pillway is a registered Canadian pharmacy governed by the Ontario College of Pharmacists and BC College of Pharmacists.
What’s Online Pharmacy, by Pillway?
Cross pharmacy errands off your to-do list! Manage medications for you and your family with this online pharmacy.
Don’t worry, there are no fees to register or use the platform, just a streamlined healthcare experience. Medication costs and coverage depend on your health benefit plan.
Pharmacists can help simplify your medication routines and boost your confidence in your treatment plans. With Online Pharmacy, by Pillway, you can send a quick message or call a pharmacist for guidance with your medications or any side effects. You can also book pharmacist consultations to get support managing chronic conditions.
This service isn’t available for residents of Quebec. If you live in Quebec, visit this page
A pharmacy in the palm of your hand
Manage medications
- Add new prescriptions or transfer current prescriptions from your pharmacy.
- Order your medication in a few clicks.
- Set up auto-refills on recurring prescriptions.
- Receive your medication alerts, history and consolidated records all in one place.
- Get free Canada-wide delivery (except Quebec), as quickly as same-day.
Pharmacist support at your fingertips
Access Pillway pharmacists via call or chat to receive:
- Help with medication changes, symptoms or side effects.
- Support managing diabetes, asthma and other chronic conditions – with tailored plans to support your needs.
Pharmacists are an important member of your healthcare team. They can:
- Share medication updates with your Primary Care Provider.
- Provide guidance on medication use.
- Direct you to nearby specialists, like optometrists, registered dietitians or podiatrists.
What services are available through the Online Pharmacy?
Diabetes Care Program
This program can help make daily care easier for those living with type-1 or type-2 diabetes. Pharmacists trained in diabetes care provide one-on-one coaching and create a customized Care Plan - built just for you – to help optimize your health.
Available to all Canadians, except those in Quebec
Respiratory Care Program
This program provides specialized support for those with asthma or Chronic Obstructive Pulmonary Disease (COPD), offering personalized care plans, education and community resources.
Available to all Canadians, except those in Quebec
Can Quit Program
This program offers personalized support, including one-on-one coaching, and guidance on medications to help people quit smoking and improve their overall health.
Available to all Canadians
Get started now! Here’s how it works:
1. Complete your profile
2. Upload or transfer your prescriptions
- Transfer existing prescriptions from your current pharmacy.
- Fill new prescriptions by uploading an image of your prescription.
3. Order your medication
- Confirm your order and delivery address.
- If needed, set to urgent. Medications arrive as quick as same-day, depending on location and time of order.
- Benefits plan is charged directly. Remaining costs depend on your coverage.
4. Free delivery
- You're notified along the way: from when the order ships, to when it’s en route, and delivered to your address.
How are Canadians using this Online Pharmacy, by Pillway?
Top reasons:
- Manage recurring medications.
- Get support for chronic conditions like diabetes, asthma, allergies and heart health.
- Message or call a pharmacist to address side effects or interactions with foods, vitamins or supplements.
- Delivery of medications like birth control, pain management, menopause and skin issues.
- Avoid crowds by ordering medications from home.
Frequently asked questions
No. There are no additional costs for services. Delivery of your medication is free. You only pay for the medications you order, and the cost is based on your health coverage and benefits plan.
The dispensing fee is $10.97 per prescription, paid by the user. Dispensing fees are charged for filling your prescription by professional pharmacists and pharmacy technicians.
- Pharmacy services are available between 9 a.m. to 8 p.m. ET Monday- Friday and between 10 a.m. to 5 p.m. ET Saturday.
- You can call or message the pharmacy team anytime, and they will reach out to you during business hours.
Yes. If you no longer have access to your Sun Life single sign-on, contact the Pillway pharmacy support team. They can help merge your information and history into a new account.
Online Pharmacy, by Pillway is available to Canadians, except for Quebec residents.
Live in Quebec? Find smoking cessation support for people in Quebec
No. Online Pharmacy, by Pillway is a voluntary offering provided to Sun Life Clients. Although Pillway pharmacies offer services to Sun Life Clients in Canada (excluding Quebec), all Sun Life Clients are free to select the pharmacy of their choosing.
Speak with a member the Online Pharmacy, by Pillway team. Contact them by:
Email: support@sunlifehealth.pillway.com
Phone: 1-877-586-4661
Once you’ve registered, you can chat directly and securely through the Online Pharmacy website or Sun Life Pharmacy app.
Our trusted partner
Pillway believes in helping people live healthier through easy access to medication and pharmacy support.
Pillway is a registered Canadian pharmacy governed by the Ontario College of Pharmacists and BC College of Pharmacists. Pillway focuses on the patient experience – making things simple for you.
More resources
Can Quit Program
Sun Life Respiratory Care Program
Get focused respiratory care, education and a personal take home summary to help you breathe freely.
Diabetes Care Program
A personalized care program designed to help you develop lifestyle changes and manage diabetes.
SHG Pharmacy Inc., SHG Manitoba and SHG West Pharmacy Inc., doing business as Pillway pharmacies, are partially owned by Simpill Health Group Inc. For your information, and as a point of disclosure, Sun Life Assurance Company of Canada has partial ownership in Simpill Health Group Inc.