Jobs in Waterloo
There are no call centre job openings at the current time.
We invite you to check back regularly for new opportunities.
Ranked as a top employer in Canada year after year,
“I thought it would be a great opportunity to get my foot in the door with a world class organization.”
“I heard how good they are to their employees.”
“There's a great deal of growth opportunity over the course of my career.”
“I wanted to work for a company that will challenge me.”
“Excellent reputation via word of mouth.”
“My sister told me that it is a great company to work for.”
What you can expect on our Client Care team
Competitive salary and incentives
- Great compensation
- Bonuses up to $1400 per quarter
- Exceptional health benefits and life insurance available from day 1
- Pension, stock ownership and savings Programs
Great career opportunities
- Opportunity for career progress
- Ongoing career development and coaching
- Create your own network in an international organization
Comprehensive, structured training programs
- Training and Support
- Learn valuable skills
- 4 to 6 weeks of training to start
A diverse, inclusive and supportive team
- An engaging work environment
- Fitness and wellness programs
Chance to make a difference
- Have a direct impact on the lives of our Clients
- Yearly, we help over 3 million Clients achieve financial security and healthier lives.
Employee testimonials
I joined Sun Life for the freedom to pitch new ideas and the opportunity to collaborate with talented individuals across the company.
After two years in the call centre, I moved to the Market Development team where I worked as a Group Benefits Proposal Specialist and the Manager of Competitive Intelligence.
I am now a Strategy Director in Group Benefits.
The strong leaders, the recognition programs and the way Sun Life puts its employees first during times of adversity makes me proud to say I work for Sun Life.
I started my career in the Sun Life call centre in 1999 and have advanced through many other roles since then. After 20 years, I still love coming to work every day.
My current role is Technical Product Owner for Confluence Cloud.
I love so many things about working for Sun Life, especially the collaboration and support from my peers. The leadership team has always provided great feedback and guidance as I progressed in my career.
I joined the call centre in 2012 as a Client Care Representative in Group Retirement Services. I quickly advanced as a Subject Matter Expert and then a Team Leader.
I am now the Manager for the Client Teams.
Sun Life’s values always shine through. The company consistently ensures that their employees are well taken care of, even during periods of uncertainty and crisis.
24 years ago, I started a one-month contract in a data entry role. After a few months, I was offered a permanent position and have since advanced in many different roles.
I am now an Account Executive for the Group Benefits team.