Is a client service career right for you?

Do you enjoy finding creative solutions when it looks like there aren’t any? Do you persevere through challenges? Are you naturally caring and helpful? If you said “yes,” then we are looking for people just like you to join our team.

Never worked in a call centre?

No problem… it’s your attitude that drives your success.

Don’t know anything about insurance or investments products?

No problem, we’ll fully train you!

Our Call Centre is open Monday to Friday, 8am to 8pm (Eastern time) and our teams work varying shifts within those hours.  Being bilingual (French and English) is an asset, but isn’t absolutely necessary.

Search for available Client Care Representative jobs today

We know you don’t like making compromises. Neither do we.

Here are the top 3 reasons to join our team:

A permanent,
full-time job

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Benefits begin on day one for new employees.

Competitive salary
and incentives

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Start at $18-20/hour + quarterly performance bonus - progress to $20-24/hour within two years, depending on your performance.

A chance to make
a difference

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Help fellow Canadians achieve lifetime financial security and live healthier lives.

What you can expect on our Client Care team

  • 4-6 weeks of instructor-led training to start
  • Periodic training on other types of calls throughout the first 2 years
  • Highly supportive coaching

  • Compensation that’s in line with your experience and qualifications
  • Quarterly incentive plan worth up to an additional $5,600 per year
  • Medical and Dental benefits as soon as you start
  • Flexible retirement & stock savings plans with employer contributions
  • Paid vacation days

  • Opportunities to progress along a variety of career paths within the Client Care Centre as well as across the organization
  • A collaborative and interactive environment

  • Sun Life employs approximately 2,000 people in Montreal and 2,600 people in Waterloo
  • Fun engagement and recognition programs and events
  • Casual dress code
  • Fitness and wellness programs that help you build a positive work-life balance and enjoy a healthier lifestyle

  • Montreal: Located in the historic Sun Life Building in downtown Montreal or on de Gaspé Avenue in the heart of the trendy Mile End neighbourhood
  • Waterloo: Modern office space with convenient public transit access, close to Waterloo and Wilfrid Laurier universities

Caring for our communities

Sun Life is committed to making life brighter across Canada and around the world.

We are proud of the difference we make in the communities where we all live and do business. Around the world, thousands of Sun Life employees volunteer their time and energy to worthy causes. From food drives to helping flood victims, every year we make life a little brighter for those who need it most.



Explore this unique and fulfilling career opportunity:

Begin a bright future as a Client Care Representative at Sun Life Financial.

Search for available Client Care Representative jobs today