Two-Step Verification adds an extra layer of security that will help prevent someone else from gaining access to your account. We verify your identity with a text or phone call when we consider it necessary.
Help signing in
Forgot your password?
If you've forgotten your password, you can reset it online. We'll ask you a few questions to verify your identity. Then you can pick a new password in just a few minutes. Reset your password
Forgot your Access ID?
You might have set your email address as your Access ID. If not, you can also find it on any statements, letters or contracts you've received from us.
Still can't find it? We can send you a reminder. We'll just need to validate who you are so make sure to have your account number handy. Get a reminder of your Access ID
Locked out of your account?
For your protection, we lock your account if you've tried to sign in a few times and it hasn't worked. We'll also lock your account if you haven't signed in for a long time. To get back in, you'll need to reset your password. Reset your password
Been timed out?
If you've been timed out of your account because you couldn't properly verify yourself, you don't need to reset your password. Just wait 10 minutes and try again.
Frequently Asked Questions
The checkbox saves your registered email address / access ID to your device using a cookie in your browser. To help keep your account information secure, we recommend you don’t use this feature if you share your device with other people.
The Interac® verification service is a solution designed to help you verify your identity online. It uses strong security measures to help keep your personal information safe. Interac® verification service has no access to the credentials you use to log in to your financial institution and doesn’t store your personal information.
Everything you need, in one place
Access your benefits, savings and health resources - all in one easy-to-use app.
Mobile app access and features may vary by plan.
Need answers? Get help online, by chat, or phone
Chat with us
Mon to Fri, 9 a.m. - 5:30 p.m. ET.
Get personalized support through online chat or our mobile app. Sign in, go to Contact Us, then choose your workplace plan type to start a chat.
Call us
1-877-786-5433
Mon to Fri, 8 a.m. - 8 p.m. ET
Use our mobile app for faster and personalized support.