Call us at 1-800-361-2128 Monday to Friday, 8 a.m. to 8 p.m. ET.
Accidental death insurance claim
Be timely
We understand this can be a very difficult time. Please contact us as soon as you’re ready to file a claim so we can give you our best support.
Be thorough
Give us as much information as you can when you send us your claim form. Make sure to sign and date the forms you send us.
How was the plan purchased?
Call us at 1-800-669-7921. We'll send you a form to complete.
Fill out the form and mail it to us at the address listed on the form. Be sure to include any information we ask for to assess the claim. This will include proof that the insured person passed away while the policy was in effect.
Some things to keep in mind:
- Doctors may charge a fee to fill out certain forms. The person making the claim is responsible for covering any fees.
- We'll review and assess any information received within 5 days. Once all of the required information is received for the claim if approved. We'll pay the claim within 30 days.
Everything you need, in one place
Access your benefits, savings and health resources - all in one easy-to-use app.
Mobile app access and features may vary by plan.
Need answers? Get help online, by chat, or phone
Chat with us
Mon to Fri, 9 a.m. - 5:30 p.m. ET.
Get personalized support through online chat or our mobile app. Sign in, go to Contact Us, then choose your workplace plan type to start a chat.
Call us
1-877-786-5433
Mon to Fri, 8 a.m. - 8 p.m. ET
Use our mobile app for faster and personalized support.