Eligibility verification request forms 

Sometimes the pharmacy can’t automatically verify your eligibility. When this happens, you can submit a form for manual review. 

Available eligibility verification forms:

Continuous Glucose monitoring systems (CGM) eligibility verification request form

Step Therapy Program eligibility verification request form

Submit your completed forms by signing in to our mobile app. 

  1. Sign in to my Sun Life on mobile. 
  2. Go to Health, then to ‘Health actions’.  
  3. Then, select ‘Submit documents’.  

You can also mail or fax these forms to us. You’ll find the address information on the form.  

Need answers? Get help online, by chat, or phone

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Get personalized support through online chat or our mobile app. Sign in, go to Contact Us, then choose your workplace plan type to start a chat. 

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