Sun Life Medical Second Opinion, by Dialogue

Trusted medical support, when you need it the most.

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Trusted medical support, when you need it the most

When dealing with a medical condition, you may feel overwhelmed and confused. You may also face tough choices, such as trying a new treatment or surgery. Hearing another specialist’s opinion may help you better understand a diagnosis or learn about treatment risks and options. This is called a second opinion.

Sun Life Medical Second Opinion, by Dialogue, provides you with dedicated and personalized support services. These services can help you make informed and confident decisions about your health care and treatment plans, if you’re unsure about how to manage your medical condition or need additional support.

You, your eligible dependents, parents and parent in-laws can access specialized medical support that includes:

Expert Second Opinion

Specialized medical and mental health guidance, so you feel confident in your choices.

Expert Second Opinion on existing physical or mental health diagnoses or treatment plans so you can make confident health care decisions.

Mental Health Care Navigation

Personalized guidance for your mental health wellness.

Mental Health Care Navigation helps you understand your mental health needs and provides tailored guidance to find the support resources and care providers that will work best for you.

Find a Medical Specialist

Dedicated support to find the right specialists for your medical needs.

Find a Medical Specialist helps locate specialists and medical centres across Canada and the US that will best support your health needs.

Get the peace of mind you deserve, with a second opinion

21% of the time, patients were given an alternative medical opinion.1

66% of the time, the second diagnosis further clarified or better defined the original diagnosis.1

12% of the time, diagnoses were confirmed with a medical second opinion.1

How to get started for Insurance Clients and Group Benefit Members

Critical Illness Insurance for Individual Clients

Eligible owners of Sun Life critical illness insurance can begin to use Medical Second Opinion by contacting the Call Centre at 1-833-286-5614. This service is available without making a claim.

A Call Centre Agent will help create your Medical Second Opinion account. You'll need to provide your policy number.

Once your account is setup, you can begin using Medical Second Opinion through the Lumino Health Virtual Care app via mobile or web.

Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.

Group Benefit Members

Eligible Sun Life Members can begin to use Medical Second Opinion through the Lumino Health Virtual Care app via mobile or web.

  1. Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.
  2. Click on “Create your account.”
  3. Follow the instructions on your screen to create your account.
  4. Complete your profile and begin your journey.

The service is also available through a dedicated phone line, accessible 24/7 at 1-833-286-5614.

Tools and resources

Do you have enough health insurance?

Does your provincial health plan cover as much as you think it does? What about your employee benefits? There may be gaps in your protection that you don’t know about.

Comparing health insurance solutions

Here's a quick comparison of the four kinds of health insurance. We’ll look at what they cover, when and how they pay, who should consider them, and how to get a quote. 

Sun Life Medical Second Opinion Frequently Asked Questions

Trust your instincts. Medical Second Opinion is recommended any time you are given a diagnosis that may have important health implications. Examples could include:

  • diagnosis of life changing illnesses,
  • being prescribed medications that have serious side effects, or
  • needing surgery.

Hearing what another medical specialist says may help you feel better and more confident about your treatment decisions and path forward.

Sun Life Medical Second Opinion is available to eligible Members and extends to their spouse, eligible dependents, parents and parent in laws.

If you are part of a Sun Life group benefits plan, please check your member booklet or reach out to your employer.

If you have purchased critical illness insurance, you will have received a welcome letter providing information about access to the service. You can also reach out to your advisor for help.

  • Call centre and in-app appointments and servicing is available 8 a.m. – 8 p.m. ET, Monday to Friday
  • Call centre intake is 24/7 with option for voicemail
  • In-app care coordination and app access is available 24/7

The Lumino Health Virtual Care App connects you with coverage you have with your insurance plan.

The Dialogue Care Team is made up of both Care Coordinators (case administrators) and clinical practitioners (e.g. registered nurses, medical doctors).

Members will benefit from having a dedicated Care Team for a Medical Second Opinion case, which means a dedicated Care Coordinator assigned to the case as well as dedicated clinical practitioners working on the case.

Protecting your confidential information is Dialogue’s utmost priority. Dialogue believes that an important part of respecting your privacy is to be clear about how Dialogue handles your personal and health information, and to make information about Dialogue’s approach easily accessible.

When you access Dialogue’s services through the app or website, you are accepting the terms and conditions, including Dialogue’s Privacy Policy. Please ensure to read this at your convenience.

Any personal or health information you share with Dialogue is kept strictly confidential and will only be used to provide you with the services you requested, as further described in the privacy policy and terms of use.

Helpful resources

Plan Member brochure

1 All statistics are from studies conducted by the Mayo Clinic, 2017

Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity.

All representations about the services of Sun Life Medical Second Opinion, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services at any time.