What you can expect**
- 24/7 access to Lumino Health Virtual Care, Stress Management and Well-Being, and Employee Assistance Program (EAP) services
- Access to health and wellness resources
- With Lumino Health Virtual Care you can:
- Schedule a same-day or next-day appointment
- Renew/refill a prescription
- Connect with a mental health specialist
- Complete online medical assessments
- Get specialist referrals and lab requests
- Resolve life- and work-related issues with the EAP. Schedule an appointment within 24 hours to access support for:
- Mental health
- Legal
- Finance
- Family and relationships
- Work and career
- Internet-based cognitive behavioural therapy (iCBT)
- Access to quality, evidence-based, and personalized mental health treatment with Stress Management and Well-Being
- Appointments available within 24 hours
- No out-of-pocket cost for the service
- Access to Dialogue's in-house care team
- Sun Life Medical Second Opinion, by Dialogue, provides you with dedicated and personalized support services. These services can help you make informed and confident decisions about your health care and treatment plans, if you’re unsure about how to manage your medical condition or need additional support.
- Expert Second Opinion on existing physical or mental health diagnoses or treatment plans so you can make confident health care decisions.
- Mental Health Care Navigation helps you understand your mental health needs and provides tailored guidance to find the support resources and care providers that will work best for you.
- Find a Medical Specialist helps locate specialists and medical centres across Canada and the US that will best support your health needs.
*These services are offered by a third-party vendor, Dialogue.
**Your coverage may vary depending on your employer plan.
Lumino Health Virtual Care
Get started today
- Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.
- Click on "Create your account."
- Follow the instructions on your screen to create your account.
- Complete your profile. If the information provided matches the information supplied by your organization, you’re ready to go!
Questions? We’re here to help.
If you are having trouble using the app or website and need help accessing your account, you can:
- contact Dialogue by emailing sunlife-support@dialogue.co Monday to Friday 8 a.m. to 6 p.m. ET.
- visit help.dialogue.co and use the chat feature for assistance, for after hours and weekend support.
For questions regarding your benefits plan information, you can contact the Sun Life Client Care Centre (CCC) at1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.