*These services are offered by a third-party vendor, Dialogue.
**Your coverage may vary depending on your employer plan.
What you can expect**
- 24/7 access to Lumino Health Virtual Care, Stress Management and Well-Being, and Employee Assistance Program (EAP) services
- Access to health and wellness resources
- With Lumino Health Virtual Care you can:
- Schedule a same-day or next-day appointment
- Renew/refill a prescription
- Connect with a mental health specialist
- Complete online medical assessments
- Get specialist referrals and lab requests
- Resolve life- and work-related issues with the EAP. Schedule an appointment within 24 hours to access support for:
- Mental health
- Legal
- Finance
- Family and relationships
- Work and career
- Internet-based cognitive behavioural therapy (iCBT)
- Access to quality, evidence-based, and personalized mental health treatment with Stress Management and Well-Being
- Appointments available within 24 hours
- No out-of-pocket cost for the service
- Access to Dialogue's in-house care team
Lumino Health Virtual Care
Get started today
1. Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.
Questions? We’re here to help.
If you are having trouble using the app or website and need help accessing your account, you can:
- contact Dialogue by emailing sunlife-support@dialogue.co Monday to Friday 8 a.m. to 6 p.m. ET.
- visit help.dialogue.co and use the chat feature for assistance, for after hours and weekend support.
For questions regarding your benefits plan information, you can contact the Sun Life Client Care Centre (CCC) at
1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.