When and where can I use the service?
If you are physically located in Canada, you can use Dialogue. The service is available 24/7, but the medical scope of practice will exclude some services outside of regular hours (for example, you will not be able to refill a prescription at 2:00 a.m.). The regular hours of the Dialogue clinic in all Canadian time zones, local time, are:
- Monday to Friday, 8 a.m. to 8 p.m.
- Saturdays and Sundays, 10 a.m. to 4 p.m.
If you have an agreement with your doctor that says you can’t attend virtual care clinics, please discuss using Lumino Health Virtual Care with them.