Get professional advice

Welcome to the Lumino Health Virtual Care Employee Assistance Program (EAP), provided by Dialogue*. Your employer knows having quick access to resources for a variety of common life concerns is important.

Activate my account

With EAP, you and your eligible dependents have confidential access to qualified practitioners and professional services. Get guidance and resources for work challenges, everyday stress, and life in between. This includes support for:

  • Mental health
  • Family and relationships
  • Diet and Nutrition
  • Legal and financial services
  • Work and career1

Read more about the services included in your EAP in this brochure.

You and your eligible dependents (age 14+) can access EAP anytime, anywhere in Canada, and at your convenience. Your eligible dependents will register with their own email address.

1 This includes manager consultation services.

Helpful resources:

Plan member brochure and flyer

Need help registering?

Open the Registration and user guide

Get started today

1. Go to luminovc.dialogue.co or download the Lumino Health Virtual Care app for iPhone and Android.

Get it on Google Play
Download on the App Store

2. Click on "Create your account".

3. Register then enable notifications for updates. When registering, make sure your full name matches our records.

4. Book sessions and explore your EAP benefits.

When accessing EAP via the app is not possible, immediate help is available by calling 1-844-342-3327. A Member Service Specialist will assess your needs and coordinate care with appropriate resources.

Use Lumino Health Virtual Care today

Questions? We’re here to help.

If you are having trouble using the app or website and need help accessing your account, you can:

For questions regarding your benefits plan information, you can contact the Sun Life Client Care Centre (CCC) at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.

Still have questions?

Read the FAQ

* Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about the services of the Lumino Health Virtual Care Employee Assistance Program, provided by Dialogue, are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.