To register for a Sun Life Direct account, you will need to contact 1-855-301-4786.
Sun Life Direct
Sun Life Direct is a provider focused portal, for oral health providers to register at the provider level. If you work at more than one facility, you can link your account to multiple facilities.
- Ensure you're registered for Sun Life Direct
- Download and complete the form here: Direct Deposit Authorization (French)
- Return the completed forms by:
- Fax to 1-855-280-2708 or,
- Mail to
Sun Life Assurance Company of Canada
PO Box 11048 Stn CV
Montreal QC H3C 4Y4
Visit Sun Life Direct's two-step verification page for more information and for frequently ask questions.
Providers can submit claims or request preauthorization by submitting the requested procedure code(s) along with required supporting documentation and information to Sun Life through digital submission via EDI or by mail.
Some practice management software programs have the capability to include digital attachments as part of an electronic (EDI) submission. Providers are encouraged to confirm the capability of their software program to understand whether it supports digital submissions before submitting a request for preauthorization.
If a practice management software does not have the capability to submit supporting documents as attachments, the claim and supporting documentation will need to be mailed to the PO box:
Sun Life Assurance Company of Canada:
P.O. Box 2010 STN Waterloo
Waterloo, ON, N2J 0A6
Yes, a dental provider can register for Sun Life Direct without registering for direct deposit. If a dental provider does register for direct deposit, the dentist will also need to register for Sun Life Direct as payment information will be available on the website and will no longer be mailed.
Yes, if you work out of multiple facilities or a clinic has numerous dental providers, multiple facilities and their associated banking details can be added to the direct deposit form (French).
We must protect the privacy of our plan members/your patients. To ensure privacy protection, we provide detailed information only in the password protected environment of Sun Life Direct. Typically, you will receive an email notification that a claim(s) has been processed 24-48 hours after submission. This notification lets you know that the detailed information you need to do a reconciliation is now available on Sun Life Direct. We cannot include more detailed claim information in the Payment Notification email as it does not help ensure privacy in the same way as our password protected website.
Call us if you need to cancel your ID at 1-855-301-4786 from Monday to Friday, between 8 a.m. to 8 p.m. ET.
You can set up a master facility identification number (FIN) that will provide access to payment statements for all facilities. You can then set up a different FIN for each facility. Call us to set this up at 1-855-301-4786, from Monday to Friday, between 8 a.m. to 8 p.m. ET.
As the account holder you're the only person who can reset your password. You can do this through the self-serve function on the website. It will ask you to enter your date of birth (or memorable date) and answer your verification question.
You are responsible for any activity performed under the ID.