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Provider Search continues to connect Canadians and health-care providers
Big changes are here! Discover how Sun Life's rebranded Provider Search will continue to enhance your practice's visibility and help you connect with more patients.
By Kristen Mayne
In the ever-evolving landscape of health care, access to trusted and efficient online platforms can help support the health journey of Canadians. One such tool, Sun Life Provider Search (formerly Lumino Provider Search), has helped Canadians connect with health-care providers, but has also become a valuable resource for health-care professionals. As Sun Life transitions Provider Search under its main brand, it’s the perfect time to look back at its history, growth and future.
The Birth of Provider Search
Provider Search was created with a vision: to make health care more accessible and convenient for Canadians. It began as part of Sun Life’s commitment to helping individuals and families live healthier lives. The idea was simple yet impactful: to create an online tool where users could easily find health-care providers that met their unique needs. The service was designed as a free, accessible tool for all Canadians—not just Sun Life Clients.
Growth and impact: a tool that keeps evolving
Since its inception, Provider Search has grown significantly. What started as a modest database has evolved into a platform, offering Canadians access to over 200,000 health-care provider profiles across the country. Notably, the platform features millions of verified ratings submitted by real patients, giving users confidence in their choices.
This growth didn’t happen overnight. Since its launch in 2018, Provider Search has continually evolved. Features like filter options for distance, language, ratings, services and conditions treated made the platform more user-friendly. Over the years, Provider Search also introduced the ability to book appointments directly with select providers, bridging the gap between discovery and action.
The impact of Provider Search has been twofold:
For Sun Life Clients and Canadians: It has made finding health-care services more transparent and individualized. Whether someone needs a physiotherapist nearby, a bilingual mental health provider or a well-rated dentist, Provider Search empowers users to make informed decisions for themselves and their families.
For health-care providers: Provider Search has been a valuable channel for clinics and individual practitioners to connect with new patients. Health-care professionals can customize their profiles, gain visibility and reach a wider audience through this trusted platform.
Health matters to Canadians and finding the right provider does as well.
8.9 million searches
Since the launch of Provider Search.
945, 000 connections
(Connections include book now, call and request an appointment.)
Growth and impact: a tool that keeps evolving
Provider Search is embarking on the next chapter of its journey. Sun Life is retiring the Lumino Health brand and bringing Provider Search under its main brand umbrella. This transition is part of Sun Life’s commitment to simplifying its offerings and consolidating its tools and services under one trusted name.
Health-care providers can feel confident that this transition enhances the impact of Provider Search. The rebranded tool not only retains its current value but gains even greater recognition through its association with Sun Life—a leader in financial services and group benefits. This means continued visibility within a reputable network and expanded opportunities to connect with more Canadians.
Create your free provider profile with Sun Life Connect (SLC). Register for SLC or log in to SLC to join Provider Search.