Group benefit life claim submission

Start a new life claim

This tool is for plan sponsors and administrators to submit a group benefits life claim. If you are not the plan sponsor or a benefits administrator, please contact them to report the death and do not complete this form.

Select the Start new life claim button to begin your submission. If you have any questions about submitting a life claim, please contact your service specialist.

Before you start your claim

To begin the process, you will need information about the member's coverage and employment status:

  • The group life policy number.
  • The billing group and class of coverage.
  • You will need to upload scanned copies of all paper beneficiary designations you have on file. If you don't have any paper beneficiary designations, you can indicate this when completing the claim.
    • If you, or a third party, collect electronic beneficiary designations (e-designation), please attach a log demonstrating that the member updated the designation, including the date and time.
  • Employment dates, the date the member was actively at work, and the reason for any leave if they were not actively working before the death occurred.
  • Salary information.

You will also need:

  • The deceased's name and date of birth
  • Date of death
  • Country of death
  • Cause of death
  • Funeral home information
  • Claimant (beneficiary) name and contact information

At any point , you can select Save for later in the application and return when you are ready to continue.  Once you select Save for later, you will be emailed a link with instructions on how to access your saved application. Pending applications will be saved for 30 days, if not resumed within this time, you will have to start a new submission.

Start new life claim

To process an express payment, we require:

  • The Notification of Death form fully completed by the Plan Administrator
  • All beneficiary designations.

To process claims that don’t qualify for express payment, we require:

  • The Notification of Death form completed by the Plan Administrator.
  • All beneficiary designations.
  • A Claimant Statement completed by each beneficiary.
  • Proof of death in the form of a Physician’s Statement or an original or certified copy of a provincial death certificate or a funeral director’s statement of death.

Please refer to the legal, privacy and security pages for information on the use of this site.