Contact us

Already a customer

For quick/convenient
services online:

For your personal plans purchased through an advisor, sign in or register at Customer Access.

 

For your employer or association plan, sign in or register at my Sun Life.

 

 

 


 

 

For faster service, have your mySunLife.ca numerical Access ID and password ready to enter into our automated telephone system.

 

If you have benefits provided by your employer

Call: 1-800-361-6212
Email: Sign in to mysunlife.ca to send a secure message.
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET
  Please see our Frequently Asked Questions section if you have a complaint or concern with your mutual fund account
Looking for a claim form?

 

If you have investment plans provided by your employer:

Call: 1-866-733-8612
Email: Sign in to mysunlife.ca to send a secure message.
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET
Looking for an RRSP receipt or tax slip?

 

If you are leaving an employee group plan, call 1-877-893-9893 from Monday to Friday, 8 a.m. to 8 p.m. ET

 

 

If you have purchased coverage or investments through an advisor:

Call: 1-877-SUN-LIFE (1-877-786-5433)
Email: service@sunlife.ca
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET

 

For segregated and mutual funds
 

 

Sun Life Global Investments:                 1-877-344-1434
CI Investments Customer Care:            1-800-563-5181
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET
 

 

If you are with the Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP):

Call: 1-888-757-7427
Email: Can_OttawaService@sunlife.ca
Hours: Monday to Friday, 6:30 a.m. to 8 p.m. ET

 

If you have benefits provided by your association or affinity group:

Call: 1-800-669-7921
Email: Can_AssocAndAffinity@sunlife.ca
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET
 

If you have purchased coverage online or by phone:

For claims inquiries

Call: 1-800-361-6212
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET

 

For non-claims inquiries

Call: 1-800-669-7921
Email: Can_AssocAndAffinity@sunlife.ca
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET
 

 

For all other inquiries call: 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET

Get started with Sun Life

If you need help with your own financial plan, retirement planning or personal insurance and investments:

Access our find an advisor section for options. 

Call: 1-877-SUN-LIFE (1-877-786-5433)
Email: service@sunlife.ca
Hours: Monday to Friday, 8 a.m. to 8 p.m. ET

 

If you're a business or association seeking a new plan:

For investment products and options, visit the Group Retirement Services Products and services area.
For benefits products and options, visit the Group Benefits Products and services area.
For benefits products and options, as part of an Association or Affinity group, visit the Products and services area.

Plan sponsors

 

For quick/convenient services online to manage your plan, sign in or register at Plan Sponsor Services

 

If you're in Human Resources or a Benefits Administrator:

 

Group Benefits (51+ employees)

Quebec/East: 1-800-361-2128
Ontario & West: 1-866-377-5818
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

 

Group Benefits (3-50 employees)

Call: 1-877-786-7227
Email: Complete this contact us form
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

 

Association and Affinity

Hours: Monday to Friday, 8:30 a.m. to 5 p.m. ET

 

Group Retirement Services

Call: 1-800-387-2636
Email: Can_PenControl@sunlife.ca
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

 

Group Retirement Services (small business)

Call: 1-877-283-1412
Hours: Monday to Friday, 9 a.m. to 4:30 p.m. ET

Advisors

For independent financial advisors, contact us or sign in to the Advisor site
For Sun Life Financial advisors, contact us or sign in to the  Advisor Business Centre
For Group Benefits or Group Retirement Services advisors, contact us or sign in to Plan Advisor Services
 

 

To submit questions or concerns about our website functionality or performance, contact webmaster@sunlife.com.

Need an advisor?

 

Please enter a valid postal code. Eg. A1A1A1


Looking for a
particular advisor?

Enter all or part of the advisor’s
last name:

 

Find a Sun Life office

 

Choose from the following list to find an office that can best serve you.

More ways to connect

LinkedIn LinkedIn
Facebook Facebook
Twitter Twitter - Sun Life Financial
Twitter Twitter - Sun Life Careers
YouTube YouTube