Extending some of our claims practice exceptions to June 30, 2021

In January, we let you know about some exceptions to our claims practices to support your employees during COVID-19. 

Some of these exceptions were going to be in place until March 31, 2021. However, we understand it may take plan members some time to get an appointment with a health-care provider. So, we’re extending these exceptions to June 30, 2021.

A new Lumino Health Fitness Guide to share

There’s a brand new Fitness Guide available from Lumino Health. The guides are an easy starting point to help your employees who want to get on track, and stay on track, to better health.

Plan member campaigns support education about the benefits of digital adoption

Enhancements made to the my Sun Life mobile app and mysunlife.com make it easier for your employees to manage their benefits plan, and submit electronic claims.

Helping protect plan members against benefits fraud and data theft

It’s important for plan members to be able to identify benefits fraud, data and identity theft. 

Lumino Health Virtual Care (LHVC): enhancing our plan member communication strategy

Increasing onboarding emails for plan members