How to support your employees on their 2021 health journey with free Lumino Health Guides

Your employees may have different needs for their mental and physical health. No matter where they are in their health journey, you can help employees access the right resources at the right time. We’ll help you get there.

Coverage for over-age students extended due to COVID-19

In August 2020, we made the decision to extend our over-age student coverage until December 31, 2020.

We’re now further extending our over-age student coverage until the end of the winter school term 2021.

Continuation of coverage during statutory leaves and temporary lay-offs

In May 2020, we let you know about the following exception to continuing coverage during temporary lay-offs: you may maintain coverage during a temporary lay-off for six months, instead of three months. This applies to all benefits except disability. 

Extending some of our claims practice exceptions to March 31, 2021

In September, we let you know about some exceptions to our claims practices to support your employees during COVID-19. 

Service provider delisting update

In an effort to better protect your plan, Sun Life sometimes finds it necessary to disallow certain health-care service providers, clinics, facilities or medical suppliers (all referred to as “provider”) from claims processing and reimbursement.