We’re introducing another layer of security when we need to verify your identity. All it takes is your phone number or email address. It’s a fast and easy way to help us protect your information and the information you can access as an agent of record.
Sign in with confidence
Sun Life cares about protecting your personal information. With Two-Step Verification, signing in might look a little different, but it will help keep your account protected.
What it means for you
Sun Life is serious about protecting personal data. Two-Step Verification adds an extra layer of security that will help prevent someone else from getting into your account to access sensitive business and personal information. Sun Life will verify your identity with a verification code when we consider it necessary.
How it works
It doesn’t take long to set up:
- You’ll start by adding a phone number or work email address.
- You can choose to have the verification code sent by text message, phone call or email.
- To confirm your identity, you may be asked for a one-time verification code during sign-in. It may be because you're signing in with an unfamiliar browser.
- You can elect to have this step included every time you sign in.
- Never give anyone else your verification code.
FAQs about our Two-Step Verification
No. At Sun Life we are dedicated to protecting your data. Two-Step Verification provides an added layer of security to help keep your account safe from unauthorized users in case your password is ever compromised.
You can have one phone number and one email address on file to have multiple ways to receive the verification code. For instance, if you’re not near your phone, you can get the code by email.
We can send your verification code by email, text messages or phone call. For landlines, we don’t support text to voice message or phone numbers with extensions.
If you don’t see an email from Sunlife, check your junk and spam folders. If you still don’t see the email with the verification code, try turning off your VPN and request a new verification code.
Sun Life charges no fees for Two-Step Verification. Keep in mind, if your one-time verification code is sent via SMS, there could be standard messaging and data fees from your carrier. Please refer to your mobile plan details for more information on messaging fees.
Your phone number and email address will be used only to provide you with your one-time verification code during the Two-Step Verification process. The contact information you provide us with will not be used for any other communication or marketing purpose.
When you set up Two-Step Verification, you’ll be able to choose between two options for receiving a one-time verification code: only when Sun Life requires it or every time you sign in.
If you choose to receive a code only when we need to confirm your identity, we’ll still ask you to complete verification the first time you sign in. After that, you’ll be asked to receive a code only if we notice something’s changed.
Contact us if you have questions. Our regular business hours are Mon – Fri: 8 a.m. – 8 p.m. ET.
Phone: 1-866-218-4335
Email: PCAID@sunlife.com