What’s included in your free access to Lumino Health Virtual Care?

Consult with a doctor through secure video chat to get diagnosed and have a prescription delivered to your door. 

Chat with a nurse for any questions related to your health.

Every session is completely confidential, secure and free of charge - and from the comfort of your home.

How to get started:

  1. Find your policy number located in your welcome letter.
  2. Register at luminovc.dialogue.co or download the app for iPhone and Android.
  • Fill in your name and birthdate 
  • For your Medical Contract Number, use 079999 
  • For your Member ID, use your policy number (no letters, spaces or hyphens) 
  • No credit card or payment information required***.

We’re partnering with Dialogue, the leading Canadian telemedicine (also called virtual healthcare) company, to support your health-care needs.

Still have questions?

Read the FAQ

*"You" and "your" refer to the insured person. The insured person and their immediate family members, including their spouse and dependents, can access the service. Dependents are:

· the children of the insured or their spouse
· under age 21 or under age 25 if they are full-time students, and
· living in the same household.

**Lumino Health Virtual Care is free for one year with the purchase of Sun Critical Illness Insurance between April 20, 2020 and April 30, 2021. Lumino Health Virtual Care isn't part of the policy. We can't guarantee its availability. It may be withdrawn or modified at any time without notice.

***While Lumino Health Virtual Care is free for one year, payment is required should you continue to use the service.

Lumino Health Virtual Care is available 24/7 – though some features aren’t available outside regular business hours (you can’t refill a prescription at 2 a.m.). Regular hours are Monday to Friday, 8 a.m. to 8 p.m. and Saturdays and Sundays, 10 a.m. to 4 p.m. (across all time zones in Canada). You must be physically located in Canada to access Lumino Health Virtual Care.