We’re partnering with Dialogue, the leading Canadian telemedicine (also called virtual healthcare) company, to support your health-care needs.
*"You" and "your" refer to the insured person. The insured person and their immediate family members, including their spouse and dependents, can access the service. Dependents are:
· the children of the insured or their spouse
· under age 21 or under age 25 if they are full-time students, and
· living in the same household.
**Lumino Health Virtual Care is free for one year with the purchase of Sun Critical Illness Insurance between April 20, 2020 and April 30, 2021. Lumino Health Virtual Care isn't part of the policy. We can't guarantee its availability. It may be withdrawn or modified at any time without notice.
***While Lumino Health Virtual Care is free for one year, payment is required should you continue to use the service.
Lumino Health Virtual Care is available 24/7 – though some features aren’t available outside regular business hours (you can’t refill a prescription at 2 a.m.). Regular hours are Monday to Friday, 8 a.m. to 8 p.m. and Saturdays and Sundays, 10 a.m. to 4 p.m. (across all time zones in Canada). You must be physically located in Canada to access Lumino Health Virtual Care.