Get confidential care from the comfort of home.
Virtual Care1 gives you and your family access to professional health care services.2
You’re in good hands with one of Canada's leading virtual care providers. Meet with Dialogue's team of nurse practitioners or doctors for a wide range of non-urgent health needs. Services included at no cost to you and your family.
85% of Canadian virtual care users say their health concerns were addressed during their latest visit.3
No travel. No waiting rooms. No cost to you.
Get lab requests, diagnoses and prescriptions
Discuss treatment options and receive specialist referrals
Easily review your past appointment and care details
Make health appointments easier, all through the my Sun Life app.
Care typically within 24 hours
See a healthcare professional within Canada, by video or phone.
Book and explore 24/7
Book appointments to fit your schedule, and use self-guided tools and resources.
For you and your family
Care made easy for you and your loved ones.
Dialogue’s care team is here to help in these areas and more
| Physical health | Mental health4 | Additional care |
|---|---|---|
| Cold/flu symptoms | Anxiety/depression | Specialist/Resource referrals |
| Digestive issues | Stress and mood | Prescriptions |
| Skin conditions | Sleep issues | Lab requests |
| Ear/nose/throat | Relationship conflicts | Nutrition advice |
| UTIs | Work-life balance | Health system navigation |
Booking a consultation with a mental health specialist?
After assessing your needs, they will refer you to external resources including clinics, specialists, and community resources.
Personalized care for you and the ones you love
Ages 14+: They’ll book and manage appointments with their own account.
Ages 13 and under: You may book and attend appointments with them through your account.
Set up your account in a few quick steps:
- Sign into the my Sun Life app.
- Create or link your Dialogue account to access your services.
- Add or invite your eligible dependents.
Tip: Make sure you have the latest version of the app to access your services. Coming this summer, you’ll also have access at mysunlife.ca.
Don't have the my Sun Life app yet?
Scan or download it and set up your my Sun Life account. Then sign in, go to Health > Health Services, and select any service by Dialogue to get started.
Questions? We’re here to help.
Resources
Get step-by-step instructions and full service details.
Program support
For support with Virtual Care, including appointments, email Dialogue Monday to Friday 8 a.m. to 6 p.m. ET.
Benefits plan support
For questions regarding your benefits plan information, contact the Sun Life Client Care Centre (CCC), Monday to Friday, 8 a.m. to 8 p.m. ET.
1-877-786-5433
Dialogue is a trusted Sun Life partner and one of Canada’s leading virtual health and wellness providers. See how Dialogue protects your information.
The practitioners and services available to you may vary by province and are based on regulatory and licensing requirements. Dialogue’s nurse practitioners and medical doctors provide virtual care services and referrals for eligible conditions. Practitioners abide by federal and provincial virtual care regulations that apply to telemedicine.
1 Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about Sun Life Virtual Care, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.
2 Family members must be eligible dependents of the account holder.
3 Canada Health Infoway. 2023 Canadian Digital Health Survey.
4 Includes one consultation per concern with a specialist and referrals to external resources as needed.