You and your family have confidential 1-on-1 support.1
Book private sessions with Dialogue's licensed mental health professionals—no referrals needed, no waiting rooms, and no cost to you.
Stress Management and Well-being2 is available for short-term mental health support. From the comfort of home, all through the my Sun Life app.
Your care includes:
- Support from a multidisciplinary care team—working together to provide you personalized care plans, and prescriptions as needed
- Sessions by video or phone, typically within 24 hours
- Post-session follow-ups to keep you on track
- Self-guided resources, including articles, audio content, and educational materials developed by clinical practitioners
One less thing to manage
Let your mental health support team collaborate and coordinate your care. You’ll skip the frustration of juggling appointments or waiting to hear back. Get faster access to the right support, when you need it.
See a professional, typically within 24 hours:
Support at your pace
Unlimited practitioner-led therapy, until your short-term concern is resolved
Care team approach
Coordinated, multidisciplinary care, with access to mental health prescriptions if needed
Your information, your choice
Dialogue can share your information with your doctor on your request, to keep them informed
Make health appointments easier, all through the my Sun Life app.
Care typically within 24 hours
See a healthcare professional within Canada, by video or phone.
Book and explore 24/7
Book appointments to fit your schedule, and use self-guided tools and resources.
For you and your family
Care made easy for you and your loved ones.
How it works
- Start with a quick online assessment.
- The service connects you to a specialist who’ll match you with a mental health practitioner based on your needs.
- Your mental health practitioner personally tracks your progress every step of the way.
Ages 14+:
- Invite your dependent to register with their own email.
- They receive individual therapy—completely confidential unless they choose to share.
Ages 11-13:
- Add your child to your account.
- They can attend sessions alone or with you, and see therapists with expertise working with children.
Ages 10 and under:
- Add your child to your account.
- Sessions focus on coaching and guidance for you as the parent/guardian to develop solutions for your child's well-being.
Get help for these conditions and more
| Emotion & Mood | Life Circumstances | Behavioral & Relational |
|---|---|---|
| Anger | Grief and loss | Social isolation |
| Stress / burnout | Trauma support | Self esteem |
| Anxiety | Work-life balance | Conflict resolution |
| Depression symptoms | Relationship difficulties | Assertiveness / boundary setting |
Set up your account in a few quick steps:
- Sign into the my Sun Life app.
- Create or link your Dialogue account to access your services.
- Add or invite your eligible dependents.
Tip: Make sure you have the latest version of the app to access your services. Coming this summer, you’ll also have access at mysunlife.ca.
Don't have the my Sun Life app yet?
Scan or download it and set up your my Sun Life account. Then sign in, go to Health > Health Services, and select any service by Dialogue to get started.
Questions? We’re here to help.
Resources
Get step-by-step instructions and full service details.
Program support
For support with the Stress Management and Well-being Program, including appointments, email Dialogue Monday to Friday 8 a.m. to 6 p.m. ET.
Benefits plan support
For questions regarding your benefits plan information, contact the Sun Life Client Care Centre (CCC), Monday to Friday, 8 a.m. to 8 p.m. ET.
1-877-786-5433
1 Family members must be eligible dependents of the account holder.
2 Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about Sun Life Stress Management and Well-Being, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.