Confidential guidance and resources for your well-being.
The Employee Assistance Program1 is included at no cost for you and your family.² Meet with relationship and career counsellors, lawyers, mental-health practitioners, and more.
Connect virtually from the comfort of home—no travel, no waiting rooms, and no cost to you.
Member Story: How EAP Made a Real Difference
“The mental health specialist and family coach I spoke with really listened… He offered thoughtful options, helped me untangle the barriers I was carrying, and guided me toward resources I hadn’t even considered. Reaching out [to the EAP program] genuinely changed the trajectory of our family life.”
- Employee Assistance Program member
Meet with a professional, typically within 24 hours for:
Mental health
Address stress, mood, sleep, and other concerns
Family guidance
Get help with communication, parenting, and relationships
Legal, financial, and career support
Receive guidance, referrals and more3
Diet & nutrition
Book counselling sessions with a registered dietitian4
Make health appointments easier, all through the my Sun Life app.
Care typically within 24 hours
See a healthcare professional within Canada, by video or phone.
Book and explore 24/7
Book appointments to fit your schedule, and use self-guided tools and resources.
For you and your family
Care made easy for you and your loved ones.
Self-care toolkits: use them on your own or with a coach.
Work through guided exercises that help you reflect, reframe thoughts and build healthy coping skills.
Toolkits for: | Tools and practices include: |
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Depression |
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Anxiety & worry |
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Social anxiety |
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Divorce & separation |
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Loss & bereavement |
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Support for you and the ones you love.
Ages 14+:
- Invite your dependent to register with their own email.
- They receive individual therapy—completely confidential unless they choose to share.
Ages 11-13:
- Add your child to your account.
- They can attend sessions alone or with you, and see therapists with expertise working with children.
Ages 10 and under:
- Add your child to your account.
- Sessions focus on coaching and guidance for you as the parent/guardian to develop solutions for your child's well-being.
Set up your account in a few quick steps:
- Sign into the my Sun Life app.
- Create or link your Dialogue account to access your services.
- Add or invite your eligible dependents.
Tip: Make sure you have the latest version of the app to access your services. Coming this summer, you’ll also have access at mysunlife.ca.
Don't have the my Sun Life app yet?
Scan or download it and set up your my Sun Life account. Then sign in, go to Health > Health Services, and select any service by Dialogue to get started.
Resources
Get step-by-step instructions and full service details.
Program support
For support with the the Employee Assistance Program, including appointments, email Dialogue Monday to Friday 8 a.m. to 6 p.m. ET.
Benefits plan support
For questions regarding your benefits plan information, contact the Sun Life Client Care Centre (CCC), Monday to Friday, 8 a.m. to 8 p.m. ET.
1-877-786-5433
Dialogue is a trusted Sun Life partner and one of Canada’s leading virtual health and wellness providers. See how Dialogue protects your information.
The practitioners and services available to you may vary by province and are based on regulatory and licensing requirements. Practitioners abide by federal and provincial virtual care regulations that apply to telemedicine.
1 Dialogue is a wholly-owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about Sun Life Employee Assistance Program (EAP), by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.
2 Family members must be eligible dependents of the account holder.
3 Legal consultations are only available by phone. Excludes employment and immigration law; does not include legal advice or representation.
4 Dietitian service availability and time-to-appointment vary by province.