Contact us
Already a customer
For quick/convenient
services online:
For your personal plans purchased through an advisor, sign in or register at Customer Access.
For your employer or association plan, sign in or register at my Sun Life.
If you have benefits provided by your employer:
Please have your drug or travel card ready.
| Call: | 1-800-361-6212 |
| Email: | Sign in to mysunlife.ca to send a secure message. |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
How do I find my drug or travel card?
If you have investment plans provided by your employer:
Please have your mysunlife.ca numerical Access ID and password ready.
| Call: | 1-866-733-8612 |
| Email: | Sign in to mysunlife.ca to send a secure message. |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
If you are leaving an employer group plan, call 1-877-893-9893 from Monday to Friday, 8 a.m. to 8 p.m. ET
If you have purchased coverage or investments through an advisor:
| Call: | 1-877-SUN-LIFE (1-877-786-5433) |
| Email: | service@sunlife.ca |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
| Please see our Frequently Asked Questions section if you have a complaint or concern with your mutual fund account |
| For segregated and mutual funds |
| Sun Life Global Investments: 1-877-344-1434 |
| CI Investments Customer Care: 1-800-563-5181 |
| Hours: Monday to Friday, 8 a.m. to 8 p.m. ET |
If you are with the Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP):
| Call: | 1-888-757-7427 |
| Email: | Can_OttawaService@sunlife.ca |
| Hours: | Monday to Friday, 6:30 a.m. to 8 p.m. ET |
If you have benefits provided by your association or affinity group:
| Call: | 1-800-669-7921 |
| Email: | Can_AssocAndAffinity@sunlife.ca |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
If you have purchased coverage online or by phone:
For claims inquiries
| Call: | 1-800-361-6212 |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
For non-claims inquiries
| Call: | 1-800-669-7921 |
| Email: | Can_AssocAndAffinity@sunlife.ca |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
For all other inquiries call: 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET
Get started with Sun Life
If you need help with your own financial plan, retirement planning or personal insurance and investments:
Access our find an advisor section for options.
| Call: | 1-877-SUN-LIFE (1-877-786-5433) |
| Email: | service@sunlife.ca |
| Hours: | Monday to Friday, 8 a.m. to 8 p.m. ET |
If you're a business or association seeking a new plan:
| For investment products and options, visit the Group Retirement Services Products and services area. |
| For benefits products and options, visit the Group Benefits Products and services area. |
| For benefits products and options, as part of an Association or Affinity group, visit the Products and services area. |
Plan sponsors
For quick/convenient services online to manage your plan, sign in or register at Plan Sponsor Services
If you're in Human Resources or a Benefits Administrator:
Group Benefits (51+ employees)
| Quebec/East: | 1-866-377-5818 | |
| Ontario & West: | 1-866-377-5818 | |
| Hours: | Monday to Friday, 8:30 a.m. to 4:30 p.m. ET | |
Group Benefits (3-50 employees)
| Call: | 1-877-786-7227 |
| Email: | Complete this contact us form |
| Hours: | Monday to Friday, 8:30 a.m. to 4:30 p.m. ET |
Group Retirement Services
| Call: | 1-800-387-2636 |
| Email: | Can_PenControl@sunlife.ca |
| Hours: | Monday to Friday, 8:30 a.m. to 4:30 p.m. ET |
Group Retirement Services (small business)
| Call: | 1-877-283-1412 |
| Hours: | Monday to Friday, 9 a.m. to 4:30 p.m. ET |
Advisors
| For independent financial advisors, contact us or sign in to the Advisor site |
| For Sun Life Financial advisors, contact us or sign in to the Advisor Business Centre |
| For Group Benefits or Group Retirement Services advisors, contact us or sign in to Plan Advisor Services |
To submit questions or concerns about our website functionality or performance, contact webmaster@sunlife.com.
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