Get step-by-step instructions to solve common support problems.
Mon to Fri, 9 a.m. - 5:30 p.m. ET.
Get personalized support. Sign in, go to Contact Us, then choose a workplace plan type to find the chat.
1-877-786-5433
Mon to Fri, 8 a.m. - 8 p.m. ET.
Use our mobile app for faster and personalized support.
Workplace benefits
Common support topics:
Or call 1-800-361-6212
Mon to Fri: 8 a.m. - 8 p.m. ET
Workplace savings and investments
Common support topics:
Or call 1-866-733-8612
Mon to Fri: 8 a.m. - 8 p..m. ET
Is your employer changing and you're looking to replace your workplace plan?
Common support topics:
Or call 1-877-893-9893
Mon to Fri: 8 a.m. - 8 p.m. ET
Purchased through an advisor
Call 1-877-SUN-LIFE (1-877-786-5433)
Mon to Fri: 8 a.m. - 8 p.m. ET
Email: service@sunlife.ca
Purchased online or by phone
For medical and dental coverage/claims inquiries
Call 1-800-361-6212
Mon to Fri: 8 a.m. - 8 p.m. ET
Please have your mysunlife.ca numerical Access ID and password ready.
Sign in to my Sun Life to chat with us.
Purchased online or by phone
For Administrative inquiries (e.g. address update, billing inquiries)
Call 1-800-669-7921
Mon to Fri: 8 a.m. - 8 p.m. ET
Sign in to my Sun Life to chat with us.
Sun Life Global Investments
For mutual fund inquiries
Call 1-877-344-1434
Email: info@sunlifeglobalinvestments.com
Sun Life Guaranteed Investment Funds (GIFs)
For segregated fund inquiries
Call 1-844-753-4437
Mon to Fri: 8 a.m. - 8 p.m. ET
Email: gifs@sunlife.com
Have a my Sun Life account?
You can chat with us online Monday to Friday from 9 a.m. to 5:30 p.m. ET.
Or, you can send us a secure message online. A Client Care representative will get back to you.
Don’t have a my Sun Life account?
You can call us toll-free from the following countries using the Joint Universal toll-free number [international code]-800-9876-5470. We’re available to take your call anytime between Monday to Friday 8 a.m. to 8 p.m. ET.
First, you’ll need to dial the international access code applicable to the country you’re calling from. Then dial our toll-free number 800-9876-5470.
Find international access codes here:
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South America |
Oceania |
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Pension plan members
If you’re calling from outside of Canada about a matter related to the Pensioner’s Dental Services Plan (PDSP), call us at 1-613-247-5100. This number is not toll-free, so standard carrier charges may apply.
Calling from a country not listed?
Dial 1-416-753-4300 to reach us if you’re calling us from a country we haven’t listed or your phone service provider is not supported. This number is not toll-free, so standard carrier charges may apply.
For human resources or benefits administrators
Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.
Group benefits (51+ employees)
Call 1-866-377-5818
Mon to Fri: 8:30 a.m. - 4:00 p.m. ET
Group benefits (3-50 employees)
Call 1-877-786-7227
Mon to Fri: 8:30 a.m. - 4:00 p.m. ET
Group retirement services
Call 1-800-387-2636
Mon to Fri: 8:30 a.m. - 4:00 p.m. ET
Email: Can_PenControl@sunlife.ca
Group retirement services (small business)
Call 1-877-283-1412
Mon to Fri: 9:00 a.m. - 4:30 p.m. ET
If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.
Find a Sun Life office:
Contact information for independent financial advisors, or sign in to the Advisor site.
For Sun Life advisors, sign in to the Advisor hub.
Contact information for Sun Life Global Investments inquiries, or sign in to sunlifeglobalinvestments.com/advisor.
Contact information for Group Benefits or Group Retirement Services advisors, or sign in to Plan Advisor Services at sunlife.ca/planadvisor.
The Pensioners' Dental Services Plan (PDSP) is Government of Canada’s voluntary dental services plan for retired members of the federal public service and their eligible dependents. The plan covers specific dental services and supplies not included under a provincial or territorial health or dental care plan.
To find out more about PDSP, call 1-888-757-7427, Mon to Fri: 6:30 a.m. - 8:00 p.m. ET
If you're a CDCP member or an oral health provider, find support and contact options here.
Sun Life advisors work from financial centres across the country. They form a network of life, health, and investment services in Canada. They use the latest industry data, knowledge, and best practices to provide Canadians with solutions to achieve lifetime financial security and live healthier lives.
If you’re not happy with us, we want to help. Your complaint could be about:
Sometimes people lose track of policies or investments over time. Or family members find documents when finalizing an estate.
We’re happy to look for any policies or accounts you think you might have with us.
When you call us, voice ID is a safe, convenient way to protect your information.
