We are piloting the use of the Manage my pain app as an added tool to empower those plan members on disability in their recovery journey. The app lets plan members easily track how they feel each day, including pain levels and the use of pain medication and its effectiveness. It then uses this information to highlight patterns and trends and help the plan member communicate more effectively with their health team.
We are also studying two new concepts in the management of mental health related absences. You can read about these in the mental health section.
In addition, we recently moved to a new streamlined disability appeal process. Our new approach is simpler, more transparent and enhances the plan member experience. This new process can help employees decide on the next steps if we’ve declined their claim. If they choose to appeal, we’ve made the process easier and more efficient.