Targeted disability management supports
We’re carrying out two concept projects to test early intervention in mental health claims. Beginning in early 2022, we’ll start using a psychosocial questionnaire developed by The Claim Lab for certain claims. Our goal is to improve our ability to identify case complexity – and to better segment and triage disability claims. The questionnaire will also help disability case managers focus their conversations during functional telephone interviews
A second concept involves Teladoc Health’s Mental Health Disability Management program. The program includes mental health assessments by experts and timely access to psychotherapy.
Following an analysis of these concept projects, we’ll launch these initiatives to additional Clients if the results demonstrate positive outcomes.