Through our innovative solutions, we’re making it easier for you to seamlessly adapt to the changing needs of your plan members.

We’re committed to helping your plan members make more informed decisions and take action towards better health.

To support this, we’ll continue to create new tools, develop new products, and deliver innovative and personalized solutions to you and your plan members.

 


Your plan members can manage their benefits plans easily through the my Sun Life mobile app or mysunlife.ca.

To help them get started, share this registration flyer with them. It’s a step-by-step guide on how to register for mobile and online access to their benefits plan.

When plan members use the my Sun Life mobile app they can:

  • check plan coverage
  • account balances
  • submit claims
  • access Lumino Health Centre and Lumino Provider Search and,
  • interact with Ella, our digital coach for cost-saving tips and information.

Here’s a flyer you can share with your plan members that highlights some of the functionality available on the my Sun Life mobile app. Plan members can also visit sunlife.ca/mobile to learn more about the features available on the app.

Plan members can make health and dental, Health Spending Account (HSA), and disability claims through multiple channels. They can use Alexa,1 the my Sun Life mobile app and mysunlife.ca.

Submit a claim through Alexa, is an industry first in Canada. When you say, “Alexa open Sun Life” you can:

  • find your health-care provider,
  • get your coverage information and remaining balance including HSA and Personal Spending Account (PSA) if applicable, 
  • submit your claim for massage, chiropractor, physiotherapist and psychological provider claims and
  • check your recent claim status.

In addition, the pay-direct drug card automatically pays the covered portion of prescription drug expenses at the pharmacy.

And many providers (such as dentists) offer automatic payment of covered expenses through Sun Life Connect.

Share this flyer with your plan members. It provides information on how-to submit Extended Health Care claims. It also includes full list of approved service providers.

 

 

The experience for plan members applying for, or already on, disability leave is easy. The steps on the my Sun Life mobile app and mysunlife.ca guides plan members through the Short-term and Long-term disability claims process.

 


Plan members with either a Healthcare Spending Account or Personal Spending Account can submit e-claims using the my Sun Life mobile app or mysunlife.ca. Processing is instant, and most claims are reimbursed within 48 hours if the plan member has signed up for direct deposit.

Click here to access more information about our Spending Accounts.

 

Plan members can talk to Ella, our digital coach using their Alexa device or Alexa mobile app. They can easily link their Sun Life account with Alexa2 through the my Sun Life mobile app. Using Alexa, plan members can submit claims, check coverage balances, find coverage information, use Lumino Provider Search and more.

For more information visit sunlife.ca/speaktosunlife.

Learn more about Lumino Provider Search.

Contacting Sun Life

Here’s how you and your plan members can contact Sun Life:

  • Calling the Client Care Centre (CCC) directly by phone at 1-800-361-6212.
  • Sign into the my Sun Life mobile app, click Contact Us and connect directly with a CCC representative.
  • Sign into mysunlife.ca to connect with a CCC representative through a chat box in real time or send a private message (this is a good option for members looking for help outside of the CCC hours of operation).

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates

2 Apple, Touch ID, Face ID, iPhone and Apple Wallet are trademarks of Apple Inc., registered in the U.S. and other countries.