You need health solutions that are effective, sustainable and support a diverse employee base. At Sun Life we develop innovative and industry-leading digital products and services that can drive positive health outcomes to help bring you innovations that match your plan members evolving needs. Our value-driven solutions help your employees proactively manage their health and get access to support when and where they need it.

Your plan members can manage their benefits plans easily through

To help them get started, share this registration flyer with them. It’s a step-by-step guide on how to register for mobile and online access to their benefits plan.

On the my Sun Life mobile app, plan members can:

  • check plan coverage
  • check account balances
  • submit claims
  • access Lumino Health Centre and Lumino Provider Search and,
  • interact with Ella, our digital coach for cost-saving tips and information.

Here’s a flyer you can share with your plan members that highlights some of the functionality available on the my Sun Life mobile app.

Plan members can also visit to learn more about the features available on the app.

The Amazon Alexa Sun Life Skill is powered by Ella, our digital coach. She helps plan members with personalized tips and reminders about their coverage and plans. 

Plan members can easily ask Alexa to connect their Sun Life account with their Alexa device or Alexa mobile app. But that’s not all. They can also ask Alexa to submit a claim for chiropractic, massage, physiotherapy, and psychologist services. 

To stay on top of their health, they can complete a health check-in using Alexa voice skills. Alexa voice commands help plan members easily manage their plan! 

Through voice commands, they can also: 

Plan members can discover more about Alexa voice commands capabilities by downloading our “Just ask Alexa” flyer. 

For more information visit

Plan members can make health and dental, and disability claims through multiple channels. They can use Amazon Alexa,1 the my Sun Life mobile app and

Submit a claim through Alexa, is an industry first in Canada. When you say, “Alexa open Sun Life” you can:

  • find your health-care provider,
  • get your coverage information and remaining balance, 
  • submit your claim for massage, chiropractor, physiotherapist and psychological provider claims and
  • check your recent claim status.

In addition, the pay-direct drug card automatically pays the covered portion of prescription drug expenses at the pharmacy.

And many providers (such as dentists) offer automatic payment of covered expenses through Sun Life Connect.

Share this flyer with your plan members. It provides information on how-to submit Extended Health Care claims. It also includes full list of approved service providers.

The easiest way to file a short-term or a long-term disability claim is to use the my Sun Life mobile app or

Plan members can simply:

  • Log into their account to get started, and 
  • Follow each step to manage their claim on the web. 
  • Also check on the status of a previously filed disability claim, or
  • Find answers to common disability claim questions.

Refer to your benefits booklet for full details of eligible expenses under your plan, including limitations, exclusions and conditions of coverage

Plan members with either a Healthcare Spending Account (HSA) or Personal Spending Account (PSA) can submit e-claims using the my Sun Life mobile app or

Processing is instant, and most claims are reimbursed within 48 hours if the plan member has signed up for direct deposit.

See how our Spending Accounts can attract, retain, and engage employees.

Contacting Sun Life

Here’s how you and your plan members can contact Sun Life:

  • Calling the Client Care Centre (CCC) directly by phone at 1-800-361-6212.
  • Sign into the my Sun Life mobile app, click Contact Us and connect directly with a CCC representative.
  • Sign into to connect with a CCC representative through a chat box in real time or send a private message (this is a good option for plan members looking for help outside of the CCC hours of operation).