On the my Sun Life mobile app, plan members can:

• check plan coverage
• check account balances
• submit claims
• access Lumino Health Centre and Lumino Provider Search and,
• interact with Ella, our digital coach for cost-saving tips and information.

Here’s a flyer you can share with your plan members that highlights some of the functionality available on the my Sun Life mobile app.

Plan members can also visit sunlife.ca/mobile to learn more about the features available on the app.
 

The Amazon Alexa Sun Life Skill is powered by Ella, our digital coach. She helps plan members with personalized tips and reminders about their coverage and plans. 

Plan members can easily ask Alexa to connect their Sun Life account with their Alexa device or Alexa mobile app. But that’s not all. They can also ask Alexa to submit a claim for chiropractic, massage, physiotherapy, and psychologist services. 

To stay on top of their health, they can complete a health check-in using Alexa voice skills. Alexa voice commands help plan members easily manage their plan! 

Through voice commands, they can also: 

• check coverage balances, 
• find coverage information, 
• use Lumino Provider Search and more.

Plan members can discover more about Alexa voice commands capabilities by downloading our “Just ask Alexa” flyer. 

For more information visit sunlife.ca/speaktosunlife.
 

Plan members can make health and dental, and disability claims through multiple channels. They can use Amazon Alexa,¹ the my Sun Life mobile app and mysunlife.ca.

Submit a claim through Alexa, is an industry first in Canada. When you say, “Alexa open Sun Life” you can:

• find your health-care provider,
• get your coverage information and remaining balance, 
• submit your claim for massage, chiropractor, physiotherapist and psychological provider claims and
• check your recent claim status.

In addition, the pay-direct drug card automatically pays the covered portion of prescription drug expenses at the pharmacy.

And many providers (such as dentists) offer automatic payment of covered expenses through Sun Life Connect.

Share this flyer with your plan members. It provides information on how-to submit Extended Health Care claims. It also includes full list of approved service providers.
 

The easiest way to file a short-term or a long-term disability claim is to use the my Sun Life mobile app or mysunlife.ca.

Plan members can simply:

• Log into their account to get started, and 
• Follow each step to manage their claim on the web. 
• Also check on the status of a previously filed disability claim, or
• Find answers to common disability claim questions.

Refer to your benefits booklet for full details of eligible expenses under your plan, including limitations, exclusions and conditions of coverage
 

Plan members with either a Healthcare Spending Account (HSA) or Personal Spending Account (PSA) can submit e-claims using the my Sun Life mobile app or mysunlife.ca.

Processing is instant, and most claims are reimbursed within 48 hours if the plan member has signed up for direct deposit.

See how our Spending Accounts can attract, retain, and engage employees.