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A Pharmacy Benefits Manager is a company that helps us process your claims with pharmacies. This change shouldn’t impact your experience at the pharmacy.  We’re working with pharmacies across the country on this change and it will happen automatically in their system.

 



Pharmacy Benefits Managers are companies that manage prescription drug benefits on behalf of health insurers and other payers. They assess claims payments and help ensure the proper administration of your benefits.


 

If you have any issues at your pharmacy just let them know your Pharmacy Benefits Manager is now Express Scripts Canada. When you update your drug card, it will feature the Express Scripts logo.

If you visit a new pharmacy, we always recommend you have your current drug card.

If you haven’t created your online account, now’s the perfect time to do it! In addition to accessing your drug card, you can submit claims, check your coverage details and more. To register:

  1. Go to mysunlife.ca and select Register
  2. Enter your information. You’ll need to create a password and choose a verification question and answer. This will help us verify your identity if you forget your password.

    If we have your email address on file, we’ll email you a temporary registration code.

    If we don’t have your email address on file, we’ll send a temporary code in the mail. You’ll need this code to finish registering. The code is good for 48 hours if emailed and 45 days if mailed.

3.   When you get your code, enter it to finish your online registration.

 

Registering from your mobile device

Download the my Sun Life mobile app from the App Store or Google Play. Follow the same instructions outlined above. You can also download the free Verified.Me app to register for your Sun Life account. You’ll need online credentials from your financial institution. Visit sunlife.ca/verifiedme to learn more.

Dependents covered by your plan

If you have any dependents on your plan, like children or a spouse, you'll need to let them know about this change.

If you still need help, please contact our Client Care Centre at 1-800-361-6212. We’re available Monday to Friday, 8 a.m. to 8 p.m. ET.