Service provider list update

We’ve updated our delisted providers list. Effective immediately, your plan members will no longer be reimbursed for any claims or services from these providers. To view the delisted providers, please sign in to mysunlife.ca and follow these steps:

  • Go to the Benefits centre within the Benefits section (bottom right-hand corner).
  • Go to Take me to on the right.
  • Click on the link titled Delisted providers list to open the PDF file in a new screen.
  • Scroll through the list to search for delisted providers.

You can also search for specific providers by pressing Ctrl+F on a PC or Command+F on a Mac, and type the name of a provider.

Administrators who don’t have access to the mysunlife.ca password-protected site can find the list of providers on the secure Plan Sponsor Services site. It’s on the left side of the home page.

New addition to this process

Now, when we delist a medical provider, we’ll send a letter to plan members who’ve submitted a claim for this provider in the last year. This is the first phase of this new process. We’re looking into a digital solution to continue to update your employees in the future. 

Plan member communication

We’ve prepared the attached plan member communication for you to share with plan members. It also contains a link to mysunlife.ca. So, they can easily sign-in to review the updated list.

Why Sun Life made the decision to delist

Sun Life is committed to providing effective claims management services to help ensure plan sustainability. 

Questions? We’re here to help.

For Clients with less than 50 employees, please contact the Client Relations Representative Team at 1-866-606-8936.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.