Submitting health statements – no printer required

At times, we need a plan member to submit a health statement. This can occur in a few cases, such as when a plan member is increasing coverage or adding dependents. Some plan members don’t have access to a printer, and can’t print the online form. Here’s what they can do to get a signed health statement to us:

  1. The plan member completes the online fillable health statement and saves it as a PDF. They then send it by email to Medical Underwriting.
  2. Our internal teams will print the health statement. They will then mail it back with a letter and return envelope asking for the plan member’s signature. The plan member then signs the form and can return it by mail or fax. These are the most secure options for returning the form. They can also take a photo or scan of the signed form and email it back to Medical Underwriting.
  3. Once our Medical Underwriters receive the health statement, they will review it. Once there is a decision, they will send the decision letter back to the plan member. They will also copy you as plan sponsor. 

For plan members with a printer, they can complete, print and sign the form. They can then return it by mail or fax. These are the most secure options for returning the form. They can also take a photo or scan of the signed form and email it to Medical Underwriting

Plan members should ensure they have proper email security on their computer when sending documents to us. While their information is secure on our systems, a third party could intercept their email before it reaches us.  For this reason, we can’t guarantee the security of any email or attachment.

Now accepting claims prescribed by nurse practitioners

We’ll now accept referrals and prescriptions for medical expenses from nurse practitioners. This includes referrals to paramedical practitioners, drug prescriptions or prescriptions for medical devices such as crutches.

What nurse practitioners can do varies by province. This means that the scope of coverage may vary depending on where the plan member lives. This change to our administrative practice can help your plan members if they cannot access a doctor.

Questions? We’re here to help

Please check our Group Benefits COVID-19 daily for updates.

If you have questions about our response to COVID-19, please don’t hesitate to call your Group Benefits representative.