October 01, 2020
Making things clearer when we order your labs
We’ve implemented the following changes to give you greater clarity regarding the status of lab requirements ordered by Sun Life. These changes will be effective immediately in cases where Sun Life has ordered the lab requirements:
- A notification will be sent to the Activity Centre, and will appear in the section called “Underwriting req order update for tele or labs etc.”
- The date that the lab requirements were ordered will be included in the “Notes” section of the underwriting requirements list. For example: “Lab restart, (vendor name and order number), (date ordered)”.
If you have any questions or concerns, please reach out to your Sun Life case manager.