Getting Started

Get familiar with support teams, New Business processes, and tools at Sun Life.

Contracting

• You can self-enroll for a temporary code. The temporary code will allow you to submit your first piece of business.
• Need help?  Here’s How to register for Sun Life’s Advisor Site
• Questions about self-enrollment can be sent to Advisor site support at Advisor_Site_Support@sunlife.com or call 1 800 800 4SUN, and press 1, 6, 4.
• Once you submit your first piece of business, we’ll give you a permanent advisor code. If there any concerns, your back office may be able to help you. However, if you have additional questions, you can contact our contracting team at contract.section@sunlife.com or call 1 800 800 4SUN, and press 1, 3, 1.

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Sales

• salesdesk@sunlife.com
• 1 800 800 4SUN and press 1, 4, 1
• Get help with questions about potential sales, products, and sales strategies.

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Advisor Experience Team

• advisorexperienceteam@sunlife.com
• 1 800 800 4SUN and press 1, 1, 4
• The Advisor Experience Team will assist you with:
• Questions while the policy is pending
• Sun eApp support
• General inquiries and feedback on new business processes and resources

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Commission

• remun@sunlife.com
• 1 800 800 4SUN and press 1, 3, 2
• Get answers to questions about commissions and commission payment dates.

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In force and claims: Advisor Support

• While signed into the secure Advisor site, you can request information from the home page with Client Service Tools. This allows you to:
• check the status of new business by selecting Activity Centre,
• view Client information by selecting Client Portfolio, and
• make a Client service request for help with insurance contracts, insurability inquiries, and more by selecting Request Centre.
• 1 800 800 4SUN and press 1, 1, 2

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Advisor Technology Support

• PCAID@sunlife.com
• 1 800 800 4SUN and press 1, 6
• Get help with passwords and other technical issues.