Customer Service Email: firstname.lastname@example.org
Customer Service Phone # 1-888-342-3518
Customer Support is available from 8:00 – 8:00 ET
Q: I had placed an order prior to the bankruptcy of BrandAlliance; will I receive my order through BDA Inc.?
A: BDA is unable to fulfill orders that were in the system prior to the bankruptcy including any orders that were on backorder. You will need to place a new order.
Q: How do I know that BDA Inc. received my order I placed?
A: Once you submit your order, you will receive an email order confirmation.
Q: How do I place an order and ship it to another address?
A: You must update the shipping address during the checkout stage when placing an order.
Q: How quickly will my order ship after I receive an Order Confirmation email?
A: Orders received by 2:00 p.m. ET and where stock is available will be shipped the same day. Once the order is shipped by BDA, you will receive a shipping confirmation email with a shipment tracking link.
For any rush orders received after 2:00 p.m. ET a rush order charge of $35.00 plus any additional rush courier charges will be applied to the order. Rush orders will not be accepted after 4:00 p.m. ET. You must contact BDA Inc. directly to advise them of the rush order request @ email@example.com.
If you have questions regarding your order, please email firstname.lastname@example.org.
Q: How do I return something I ordered?
A: Please contact email@example.com to arrange a return authorization. Returns are unable to be accepted without a return authorization number.
For Print Inventory Items ordered that require a return where a product was ordered in error all shipping costs will be charged to the ordering cost centre as well as a 10% restocking/administration fee. For products where the wrong item(s) was shipped by BDA, BDA will provide a return authorization along with instructions on how to return the goods. BDA will be responsible for all shipping costs associated with the return and no additional fees will be charged to the Customer.