Sun Life Illustrations user guide

Introduction

The Sun Life Illustrations tool:

  • has an easy-to-use interface,
  • gives you the ability to work from your desktop or the web,
  • provides a Product Selector page that makes it easy to know which tool you should illustrate with, and
  • offers the ability to produce professional-looking reports, which you can save, access and present to the clients

Depending on the capabilities you require, you can either work in the desktop or web version of the tool. Even though the two versions look similar, they do have different capabilities, and you’ll learn about these differences in detail in this document.

About this tutorial

To help you become familiar with Sun Life Illustrations, this tutorial focuses on the steps for setting up Sun Life Illustrations and covers the basic features of the tool. Once you have reviewed this tutorial, you’ll need to complete the three Sun Life Illustration case studies. The case studies will give you a better understanding of how to run an illustration. If you work with an advisor assistant, case study three will describe how both of you will work with Sun Life Illustrations.

Sun Life Illustrations set-up

Register

Complete this part of the set-up only in the Sun Life Illustrations – Desktop version of the tool. When you first open Sun Life Illustrations - Desktop, the tool does not see you. Therefore, any illustrations you create and save will be under the advisor name.

The registration allows you to identify yourself to Sun Life Illustrations – Desktop. Once you complete the registration, Sun Life Illustrations – Desktop adds your name and ID, you are no longer required to sign in, you can run illustrations connected or not connected to the internet and the illustrations are under your name instead of.

To register:

  1. From your desktop, double-click the Sun Life Illustrations icon
  2. From the Sun Life Product Selector page, click Sign In.
  3. From the Advisor site, enter your Access ID and password, and click Submit.

Business cards

The information on the business cards prints out on any report made for the client.

You need to complete this part of the set-up on both the web and desktop versions.

To add a business card to Sun Life Illustrations - Desktop:

  1. From your desktop, double-click the Sun Life illustrations icon.
  2. From the Product Selector page, select any product.
  3. From the Sun Life Illustrations page, click the manage business cards link.
  4. From the Business cards dialog box, click Add.
  5. Complete all the required fields and then click Done. If you are working on behalf of several advisors, repeat the process until you’ve added all the advisors.

To add a business card to Sun Life Illustrations - Web:

  1. From Advisor site, under Home, Client service tools, click the Sun Life illustrations link.
  2. From the Product Selector page, select any product.
  3. From the Sun Life Illustrations page, click the manage business cards link
  4. From the Business cards dialog box, click Add.
  5. Complete all the required fields and then click Done. If you are working on behalf of several advisors, repeat the process until you have added all the advisors.
About Sun Life Illustrations – Desktop

The desktop version of the tool Sun Life Illustrations installs on your PC by creating a shortcut on your desktop and adds it to your Start menu under, Advisor programs, Illustrations and Rates. When entering illustrations in the desktop version, you have the ability to work either connected or not connected to the internet.

We recommend that any advisors not working with an advisor administrative assistant can work in the desktop version of this tool and do not have to sync the illustrations to the web server.

Sync

The sync feature is only available in the desktop version once you have registered. The Sync option allows you to transfer illustrations saved on your PC to the web server or update your illustrations on your PC with saved illustrations from the web server. The Sync option will look at the date of the illustration to make sure the most recent copy of the illustration is on your PC or on the web server.

About Sun Life Illustrations – Web

To access the web version, you need to connect to the internet. You can open Sun Life Illustrations – Web two ways:

  • From your desktop, double click the Sun Life Illustrations – Web icon
  • Once you get to the Product Selector page within the Web version the first time, if you Bookmark the page, you can then reuse that bookmark within your internet browser for easy access.

We recommend that any advisor administrative assistant who will be running an illustration on behalf of the advisor use the web version of this tool. Using the Web version and the Assign function is the easiest method of sharing saved illustrations between an advisor and an assistant.

Assign illustrations

The ability to Assign illustrations is only available in the web version. Sun Life Illustrations doesn’t work with shared sign on, therefore, if you enter illustrations on behalf of an advisor we, recommend that you work in the web version of the tool. Once you have entered the illustration, the Assign option allows you to change the owner of the saved illustration from yourself to the appropriate advisor.

Important!

For Sun Life Illustrations, we are making use of existing access that advisors have granted to their team. If your team already has access to your block of business on the Sun Life Advisor site, they will also be able to work on your behalf on the new illustration tool.

For advisors and assistants who do not have an Access ID, they can obtain one by selecting the Register now link on the SLF Advisor site Home page at www.sunlife.ca/advisor.   

Sun Life Product Selector

Whether you open the Sun Life Illustrations - Desktop or the Sun Life Illustrations – Web version of the tool, when you double click the Sun Life Illustrations icon on your desktop, the first page that opens is the Sun Life Product Selector page. It displays all the products you can illustrate and which tool you’ll need to use for the illustration.

Products available to illustrate in Eos are also displayed but you cannot launch Eos directly from Sun Life Illustrations.

The Product Selector page for Sun Life Illustrations – Web looks the same.

Quick links

Under the Quick links section, there are links to quickly access help and training materials. The Sun Life Illustrations training materials page includes tip documents and case studies.

Overview of Sun Life Illustrations

Toolbar

There are several options available to you from the toolbar at the top of the page.

Product Selector button

For the desktop version, the Product Selector button allows you to:

  • go back to the Sun Life Product Selector page

New button

The New button opens another page to create a separate illustration. The first illustration that you are working with displays in the first tab. The new illustration displays as Untitled illustration until you save it.

Open button

The Open button allows you to open a previously saved illustration. Clicking the Open button displays the Saved illustrations window, listing your saved illustrations.

To open a saved illustration:

  1. From the Saved illustrations dialog box, click the checkbox in front of the illustration name to select it.
  2. Click the Open button.

View report button

The View report button creates a basic report with the following mandatory pages:

  • Client summary,
  • Plan summary, and
  • Important illustration notes

You can also create a customized report. For more information about how to create a customized report, see the REPORT DESIGN section in this document.

Sync button

The Sync option is available only in the Sun Life Illustrations – Desktop version. The Sync option allows you to transfer illustrations saved on your PC to the web server, or update your illustrations on your PC with saved illustrations from the web server. This is important if you have an assistant preparing your illustration.

To Sync your illustrations, from your Sun Life Illustrations – Desktop, click Sync.

The SyncWindow dialog box opens. The saved illustrations from your PC display on the left-hand side, and the saved illustrations from the web server display on the right-hand side. Illustrations displayed in:

  • green are the most recent copies of a previously-synced file,
  • red are older copies of a previously-synced file, and
  • grey are files that are never synced.

Sync now

The Sync now option looks at the date and time stamp of your saved illustrations. This option updates all the files on your PC and web server, based on whatever copy is most recent. Manual sync

Manual sync

The Manual sync allows you to select which files you would like to update on either your PC or on the web server.

If you select a file to sync and the copy is older than the one from the desktop or web server, a warning displays, giving you the option to skip the sync for that file.

To sync your illustrations:

  1. From the toolbar, click the Sync button.
  2. From the Manual sync dialog box, to sync all of your illustrations click the Sync now button.
    • To only sync certain files, select the files you would like to update on your PC and click the Sync To Web button.

The Sync in progress dialog box opens, displaying the illustrations that are being synced. Once the sync is complete, all the illustrations display in the dialog box.

  1. Click Done and from the Manual sync window click Done again.
PLAN DESIGN tab

The PLAN DESIGN tab has a few features that help make illustrating a product easy.

Default settings

Sun Life Illustrations now allows you to create default settings for each product. For example, for SunUniversalLife II illustrations, you’re required to enter your province. The Province field dropdown list options are alphabetical, which makes the default Alberta. However, once this is set as a Default setting for SunUniversalLife II the Province field will default to your province.

  1. Open Sun Life Illustrations and select the product you want to update your settings or if you have Sun Life Illustrations open click New.
  2. For the PLAN DESIGN, SPREADSHEET and REPORT DESIGN tabs, enter your settings for your default illustration.
    Important! When creating your default settings do not include any personal client information like client name, ratings, optional benefits, loans, withdrawals and the Designed for field on the REPORT DESIGN tab.
  3. From the Default settings drop-down list, select Save case as default and click Yes to confirm.

Once the Default settings are set, when selecting the New button or selecting a product from the Product Selector page, the illustration will use your default settings.

  1. Repeat steps 1 to 3 to set defaults for each product you sell.

Important!

When creating your default settings you must create them in the desktop and web version separately because they do not sync over to the other version.

About

This section displays in the PLAN DESIGN tab for SunTerm and GIF Products only. Important product policy details for the product you are illustrating. Clicking the blue up arrow will minimize the About section, making it easier for you to see other information on the page.

Underwriting Req’s and Advisor guide links out to Advisor site for the most recent product information

Change product

After creating an illustration for a specific product, you have the ability to change the product you’re illustrating. Changing the product carries over some of the information to the new product illustration. Typically, the information carried over is the client details and coverage amount. Additional details may be carried over when the change is between Universal Life products.

Changing the product uses the system defaults for anything that is not carried over from the other product and will not use your Default settings.

For example, if you’re illustrating a Sun Par Protector and you change to a SunUniversalLife II, the province will default back to the system default, which is Alberta. To use your Default settings, you need to start a new illustration by either clicking the New button or by going back to the Product Selector page and selecting the product.

Important! When changing the product, it’s important to review all the fields to confirm that the information is accurate.

Illustration Summary

The Illustration Summary section displays what your premium will be and what options you have selected for this plan. As you select options, the Illustration Summary updates. You can use the Refresh button to recalculate the premiums when you have changed any options selected.

Each section name listed is a link. Clicking the link from the Illustration Summary automatically brings you to the section on the left without you having the scroll.

Messages

In the Illustration Summary, the Messages section, displays any errors where you have:

  • missed entering information
  • incorrect information, or
  • wrong amounts selected.

Warning messages display in yellow and error message in red. The warnings display for you to check information or remind you to complete something like a report for signed illustrations. Error messages will ask you to fix something that was entered or not entered in the illustration and will not allow you to proceed until you fixed the error.

Hide / Show / Hide all / Show all

When creating an illustration, each section, has links available to collapse or expand that section or all the sections at once
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Zoom

The zoom feature allows you to make the screen larger or smaller.
screenshot image

Help

When completing an illustration, the fields with a question mark offer further details about that field. Click the question mark for details on when the option can be selected, specific amounts available, and if other selections are required.
screenshot image

Save

For the desktop version, the illustration saves on your PC. For the web version, the illustration saves to the web server. To save an illustration, click Save. From the Save illustration dialog box in the Illustration name field, enter a meaningful name for the illustration and click Save.

Assign

The Assign button is available only in the Sun Life Illustrations – Web version. When you open Sun Life Illustrations – Web, sign in, create, and save an illustration that illustration is in your name. Advisor assistants use the Assign button to change the ownership of the illustration to the appropriate Advisor.

Once the illustration has been assigned to the advisor, both the advisor and advisor administrative assistant will see the illustration in the Saved Illustrations dialog box. The advisor will only see their illustrations and under the Advisor column will be their name.

To make it easier to find a particular illustration or illustrations for a particular advisor, use the Search options. From the Advisor drop-down menu select the advisors name to only view their illustrations and to narrow your search more you can enter the client’s last name.

SPREADSHEET

The SPREADSHEET tab displays the illustration for the product you’ve selected until the policy expires. The SPREADSHEET can be exported out to Excel and either printed or saved.

To see all the options that you have selected for the illustration, select the Show Illustration Summary to open the Illustration Summary window.

The Columns to display drop-down list is available for some products. By default All columns is selected. Depending on the product you’re illustrating, other display options will be available. Selecting the All columns view option will display only the options you have selected in the illustration. For example, if you did not include the Total disability waiver option then this option will not display.

The Export to Excel option is different from the screen view and is not dependent on the option you’ve selected in the Columns to display field. The Excel report will display all the options that are available for the product you are illustrating even if you have not selected that option in the illustration. For example, if you have not included the Total disability waiver option in the illustration, this option will still show in the Excel report. The Excel file includes tabs for Product values, Illustration details and for products that offer Strategies, a third tab for the Strategy values.

STRATEGIES

The STRATEGIES tab allows you to set up a strategy to show the client how an Asset transfer, Investment, or Retirement strategy can benefit the client. This tab is only available for the following products:

  • SunUniversalLife II,
  • SunUniversal Life Pro
  • Sun Par Protector II,
  • Sun Par Accumulator II, and
  • Sun Par Accelerator.

Asset transfer strategy

This strategy demonstrates the use of a permanent life insurance policy to immediately increase estate value. Money is transferred from an existing investment to the insurance policy.

Investment strategy

This strategy demonstrates the benefits of permanent life insurance compared to an alternate investment.

Retirement strategy

This strategy demonstrates the ability to generate income by collaterally assigning a permanent life insurance policy and then compares that strategy to an alternate investment.

For more information about sales strategies, click the Learn more about sales strategies link.

When creating a strategy you can either print a Strategy Report or from the REPORT DESIGN tab, select the Include Strategy report option.

Tip!

The Retirement Strategy is not available if there is a withdrawal or loan in the policy illustration.

REPORT DESIGN

The REPORT DESIGN tab allows you to create customized reports for the client. When you open this tab, any report options greyed out with a checkmark are mandatory. The report options available are based on what has been selected in the illustration and if you have created a strategy.

If you have created a strategy from the STRATEGIES tab, the option for Include Strategy report will be available. For illustrations that require a signed illustration, ensure you do not select this option when creating the report to be attached in Insurance App. An example of when to use the Include Strategy report option would be that you have a number of product and strategy scenarios for a client to review and you want the strategy included with the product report.

Designed for

The Designed for field works along with the Cover Page. If you don’t enter, anything in the Designed for field, the cover page will show a list of the client names included in the illustration. If you enter information into the Designed for field, then that information appears on the report. This gives you a more customized look.

To save the report:

  1. Click the View Client Report button.
  2. The report opens in Adobe Reader.
    • If you need to print the report, click the Print button.
  3. From the File menu, Save As, click PDF.
  4. From the Save As dialog box in the File name, we recommend you give the file a meaningful name. For example, Firstname_Lastname_Product_Coverage amount.

Extra information

1) Refer to “Multi illustration capability” tips
2) Refer to “Compare feature” tips
3) Refer to “Term and CII Solution” tips