News

August 22, 2019
In-force illustration service delays

We’re experiencing some service delays with in-force illustrations. Our usual response time is 5 business days. However, we are currently averaging 11 business days and potentially up to 28 days to complete requests. Universal Life products represent 65% of the volume in the backlog.

July 25, 2019
Enhancements to insurance transactions effective August 1, 2019

Over the last year, we have reviewed controls on key processes. The outcome of the evaluation highlighted that these key processes, on our in-force block of business, require enhanced controls to ensure that we are compliant with Anti-Money Laundering (AML) and legal obligations.

March 21, 2019
Enhancements to premium offset inforce illustrations

Starting March 24, 2019, you can produce inforce illustrations for policies on active premium offset.

March 21, 2019
Changes to life insurance APS guidelines for ages 16-40

We continuously look for opportunities to improve the Client experience and reduce the time it takes underwriting to make a decision.

March 07, 2019
Changes to 2018 tax reporting for policy loan interestWe have launched a review of our tax reporting practices. As part of this initiative, we will no longer be reporting amounts from policy loan interest. This means some Clients will not receive a T5 or R3 slip going forward, and they will not need to include this amount in their taxable income. Others may receive a tax slip for a smaller amount than they may have been expecting
November 22, 2018
Sun Life Financial’s New Business year-end deadlines

We are quickly approaching the deadlines for generating commission for the 2018 sales year.

September 13, 2018
Making it easier to work with Sun Life Financial – eliminating form 4207 for Permanent and Universal Life insurance products

You let us know about the challenges you faced to complete the Certificate of Incumbency (form 4207) and the required supporting documentation from corporate and other entity Clients when purchasing or making policy ownership changes to permanent and Universal Life insurance products.

September 13, 2018
Tell us what you think about your experience with us

To help make your life and work a little brighter, we’re redesigning how we service you for new business life and critical illness insurance application processing. We’ve already launched a pilot and now we want your feedback while we test and learn.

August 30, 2018
Hooper-Holmes integration with Dynacare is almost complete: how this impacts you

In February and July 2018, we communicated important information regarding Dynacare’s purchase of Hooper-Holmes. Hooper-Holmes integration with Dynacare is now in the final stage, and here's how this will affect you.

July 05, 2018
Dynacare Insurance Solutions has purchased Hooper-Holmes

In the February, we communicated that Dynacare had purchased Hooper-Holmes. The Hooper-Holmes’ integration with Dynacare is nearing completion. Here's what this means to you.

May 10, 2018
APS required for all clients over age 70

Clients over age 70 are more likely to have medical histories that affect our underwriting assessment. These histories are often complex and require information not directly available from the client. An Attending Physician Statement (APS) from the client’s physician is required to accurately assess the medical history. As a result, we’re updating our APS guidelines to require an APS for all clients over age 70.

May 10, 2018
New Dynacare phone number for APS status inquiries

In the August 24, 2017 NewsFlash, we announced that Dynacare Insurance Solutions purchased Keyfacts. As part of the rebranding, a new toll free phone number is now available.

January 04, 2018
New client consent form for collecting favourable genetic test results

The Genetic Non-Discrimination Act came into effect on May 4, 2017. It’s important that you understand how this Act affects your business. Anyone in breach of the law could face a prison term up to 5 years and a fine up to $1,000,000. Refer to the NewsFlash communication of May 5 for more details. Although the Act prohibits anyone from requiring a client to undergo a genetic test or requesting test results, we can confirm that a process is now in place that allows you to collect favourable genetic test results with the client’s consent.

December 14, 2017
MediFast agreement closure, and APS service website change

As of January 1, 2018, Dynacare, Hooper Holmes and ExamOne will be our only providers for paramedical services and you'll no longer be able to place orders with MediFast. MediFast will try to complete services ordered prior to January 1 by January 31, 2018, but any services not completed by January 31 will be referred to one of our other approved paramedical providers.

November 30, 2017
Sun Life Financial’s New Business year end deadlines

We are quickly approaching the deadlines for generating commission for the 2017 sales year.

November 02, 2017
Fillable PDFs now available for some underwriting forms

Fillable PDF versions of underwriting evidence forms E4 (Aviation questionnaire) and E24 (Underwater diving questionnaire) are now available on sunlife.ca/advisor. Updates to the questions on these forms have also been made. The changes make the form faster and easier to complete, and will reduce the underwriting review time.

October 05, 2017
A non-medical can only be replaced by a tele-interview
As previously communicated on December 5, 2016, effective January 1, 2017 for New Business life and critical illness applications, a non-medical can only be replaced by a tele-interview, and not by a paramedical. Please ensure you refer to the Life underwriting requirements chart
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September 20, 2017
New guidelines for policy wallets

Starting October 1, 2017, we're changing the way we distribute our policy wallets.

August 22, 2017
Keyfacts is rebranding this month, and ExamOne consolidation

In December 2016, paramedical services provider Dynacare-Gamma Laboratory Partnership announced that it purchased Keyfacts Life & Health Inc. Although systems and processes have not changed, rebranding of Keyfacts is starting to take place with the following scheduled this month:

August 10, 2017
New Business requirements for corporate applicants

Effective August 21, 2017, for new permanent and universal life insurance policies, if an applicant is a corporation a Certificate of Incumbency (form 4207) and relevant corporate documents are now mandatory.

May 08, 2017
Bill to prohibit and prevent genetic discrimination is now law: what this means to your business

On May 4, 2017, Bill S-201: An Act to prohibit and prevent genetic discrimination received Royal Assent and became law.

December 22, 2016
Holiday hours for life and critical illness insurance application tele-interviews

To provide convenient and flexible client service, the tele-interview is available 7 days a week. However availability is limited around statutory holidays.

October 27, 2016
We're working on locating clients who are missing or have unclaimed property

Sun Life Financial strives to maintain up-to-date client addresses.

This ensures we can properly communicate with clients for the duration of their contract. Over the coming weeks, clients will receive a letter from us explaining this process. We'll also include a form they can complete so we can gather more information.

July 14, 2016
Sun Life Financial's Chief Underwriter receives top industry recognition

Sharon Smith, Assistant Vice-President, Underwriting and Claims Risk Management and Chief Underwriter, was inducted into the Association of Home Office Underwriters (AHOU) 2016 Hall of Fame. The AHOU is a group of insurance and financial services professionals associated with risk selection in the life, health and living benefits insurance industries.

June 09, 2016
New fillable and dynamic Declaration of smoking status for pending applications and existing policies

On June 13, 2016, this questionnaire will be a fillable form and available online. The dynamic nature of these fillable forms means that as you begin to enter information, pre-determined business rules will display and highlight only the fields requiring completion.

May 26, 2016
Clarifying the premium adjustment letter sent to clients with 15-pay LTCI policiesAs we communicated on June 23, 2015 Sun Life Financial will increase premiums for in-force long term care insurance (LTCI) policies.
May 26, 2016
Fillable and dynamic application for conversion and exercising an option (260) is now available

On June 1, 2016 this application will be a fillable application available online. The dynamic nature of these fillable forms means that as you begin to enter information, pre-determined business rules will display and highlight only the fields that need to be completed.

April 28, 2016
Work is underway to locate clients who are missing or have unclaimed property

Sun Life Financial works continually to keep up-to-date client addresses to ensure we maintain proper communication with a client throughout the duration of their contract.

April 14, 2016
Dynamic and fillable forms for your plan and investment changes

On April 25 we will discontinue using 3 forms by launching updates to the plan change form you already use today, and introducing 1 new investment change form.

February 04, 2016
Help clients understand taxation for non-registered segregated fund contractsWe've created an information sheet that explains taxation for non-registered segregated fund contracts, using easy-to-understand charts.