Permissible activities - For a life licensed person

The following are the permissible activities for a Life Licensed person (and information to help distinguish between activities for a licensed advisor, licensed marketing assistant, and non-licensed assistant - administrative assistant). These activities are based on the regulations related to licensing, privacy and security.

Distinction between roles

Advisor Marketing assistant
(Life and accident & sickness licence)
Non-licensed assistant
(Administrative assistant)
Full-time advisor doing all sales and sales-related activities Administrative duties with some sales activities on a situational needs basis only as defined below Administrative duties with no sales
activities ever

Permissible activities - Life insurance

Advisor Marketing assistant
(Life and accident & sickness licence)
Non-licensed assistant
(Administrative assistant)
Full-time sales and sales-related activities No - Primary focus is to provide administrative support to the employing advisor No - Sole focus is to provide administrative support to the employing advisor
Solicitation of new clients No No
Supplementary medical questions Yes No
Answer product related questions Yes - Based on appropriate training and experience No
Completion of full Life Insurance App’n (including evidence) Yes - Based on appropriate training and experience No
Collect and report
premium payment
Yes Yes
Completion of Disclosure
Replacement forms
No No
Giving advice to clients No No
Assisting clients with contractual rights (group conversion, term conversion, GI Option) Yes * except in Quebec, where full financial needs analysis is required for such transactions, and must
only be conducted by an advisor
No
Participate in activities that
generate first year commissions
Yes No
Completion of AML information within the application or forms No No
Completing an application non face-to-face No No

Permissible activities - Segregated funds

Advisor Marketing assistant
(Life and accident & sickness licence)
Non-licensed assistant
(Administrative assistant)
Complete new applications Yes No
Answer product related questions Yes No
Verify account information Yes Yes
Provide current account values Yes Yes
Advise date of a transaction Yes Yes
Accept funds for subsequent purchase Yes No
Complete and finalize forms for subsequent transactions Yes No
Do switches or exchanges Yes No
Process any redemptions Yes No
Complete T2033 Yes No
Accept instructions from client to change Automatic Cheque Plan amounts or allocation and process Yes No
Complete Automatic Monthly Exchange or Automatic Withdrawal request Yes No
Complete RRIF or annuitizing of a registered segregated fund Yes No