In-force Insurance and Health

If you have a time sensitive request or are faced with a unique situation where you need some additional support from our In-force Insurance and Health leaders, please contact the appropriate individual as listed below.  For routine requests please continue to submit them as usual, by initiating a request in the Request Centre, sending an email to or sending the request to the address/fax below.


Sun Life Assurance Company of Canada
Document & Distribution Centre (300B25)
227 King Street South
Waterloo, ON
N2J 4C5

Phone number: 1-800-800-4SUN (4786)
Fax: 1-866-487-4745

Function Contact person Position Extension Email
  Lee-Anne Little AVP, Individual Service 341-2563
Client Information, Illustrations, Insurance Admin, Tax Jessica Halliday Director, Individual Service 342-3988
Payments, PHI, Plan Change, Policy Title, Text Katie Desrochers Director, Individual Service 335-3828
Claims Gabrielle Breton Director, Insurance Claims 335-2041