Updated March 26, 2020

Extending coverage to include virtual services

We know that in-person visits to many health-care providers may not be available during the COVID-19 pandemic. We want to ensure plan members continue to receive the health care they need. Now, we’ll cover virtual services for appointments where they do not need direct physical therapies. We’re extending claims coverage for virtual services performed by:

  • Naturopaths
  • Registered Dieticians
  • Psychologists
  • Psychotherapists
  • Social Workers
  • Physiotherapists
  • Occupational Therapists
  • Speech Therapists
  • Audiologists
  • Chiropractors

The practitioner must be in Canada for us to pay claims. Existing coverage remains the same.

We continue to assess other potential virtual services. We’ll keep you informed of any changes.

Making a claim is easy with a photo of the receipt

When making a virtual service claim, plan members need to select the location of service. Here’s how:

  1. For virtual services, plan members can select “in patient’s home” as the location of service
  2. Upload a photo or screen shot of the receipt via the my Sun Life mobile app

We have created this Virtual Care flyer for you to share with plan members.