Welcome to the Federal Public Service Disability Insurance Plan Website

COVID-19 – Guidance for managers: Disability Insurance (DI) Plan

In response to the COVID-19 pandemic, the Government of Canada is providing managers with guidance on supporting employees who are returning to work after a period on Disability Insurance (DI), and who are submitting DI applications.

Initial Claim Package

The DI claim application package contains four forms that need to be completed and sent to Sun Life in order to come to a decision regarding your claim. It is ideal to send your claim 60 days prior to the end of the elimination period but no later than 90 days after the end of the elimination period. If a claim form is submitted later than 90 days after the end of the elimination, this may impede Sun Life's ability to assess your claim.

Before downloading these four forms, we recommend you download and read through the following:

Employee Claim Guide for instructions on how to submit your DI claim:

Step-by-step guide to learn more about how your claim is processed:

Checklist –   under the DI Plan

Document Type Description Action
1. Employee's Statement Information provided by you about your condition and medical history. Download
2. Immediate Manager / Supervisor's Statement Information provided by your immediate manager/supervisor about your specific work duties, your current situation and how it affects your workload and performance. Download
3. Compensation Advisor's Statement Information provided by your compensation advisor about your employment status, insured salary, allowances, and tax exemptions. Download
4. Physician's Questionnaire Choose the Attending Physician's Questionnaire that best describes your medical condition, and provide it to your doctor for completion. If you are unsure which one to use, take all three to your doctor and they will choose the most appropriate form. Please note that only one completed questionnaire is required.
Use this Physician's Questionnaire for Musculoskeletal related conditions Download
Use this Physician's Questionnaire for Mental Health related conditions Download
Use this Physician's Questionnaire for all other medical conditions Download
5. 12500-G Contract Group Disability Insurance Plan Download

Ongoing Claims Management

Long Duration Status - Plan Member Update Form

The Plan Member Update form is mailed out on a yearly basis to all claimants with Long Duration status. It must be submitted back to Sun Life to provide us with an update on the status of your employment, medical condition and any other sources of income. It is your responsibility to inform our office immediately of any changes, so that we can review your claim for any adjustments. We have provided a fillable PDF format here.


Contact Us

Call Centre Hours:

Monday - Friday:              8:00 am to 8:00 pm

Toll-Free Number:        1-800-361-5875

Fax Number:                            1-866-639-7849