If you are having a medical emergency, severe symptoms or are having trouble breathing, call 911

  • Most clinics are not allowing walk-in patients. They are only offering phone or virtual appointments. 
  • You need to call the clinic before leaving your home.

Preferred Provider Network

  • Sun Life has a database of direct-pay health care facilities where you can find a Medical Clinic, Hospital or Lab to get the healthcare you need.
  • Please ensure you have your coverage card/member identification with you at all times.
  • Please notify the Sun Life Call Centre at 1.888.206.9004 if you or your dependent is admitted to the hospital for more than 48 hours.
  • If your medical concern is non-urgent, please visit the nearest clinic as hospital wait times can be long
  • Please bring a claim form for the clinic/hospital to complete.
  • You or your health care provider can contact the Sun Life Call Centre for additional details about your health insurance coverage.
  • Hospitals and Physicians bill separately. Physician charges may be higher than UHIP plan rate. You may be responsible for the difference.
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