Customer support

How can we help you?

Please call us at 1-800-669-7921, Monday to Friday, from 8 a.m. to 8 p.m. ET.

You can also contact your plan advisor:

Lorraine Cooney

Duffin Financial Services Inc.

9050 Yonge Street

Richmond Hill, ON.

L4C 9S6

T: 905-886-2200 ext. 2386

M: 416-458-6410

E: lorraine.cooney@sunlife.com  

Please call us at 1-800-669-7921, Monday to Friday, from 8 a.m. to 8 p.m. ET.

Please call us at 1-800-361-6212, Monday to Friday, from 8 a.m. to 8 p.m. ET.

You can also view your inforce health and dental coverage by following these steps:

  1. Sign in to mysunlife.ca
  2. Select My coverage to view the details of your current benefits coverage
  3. Select Medical coverage, Drug coverage or any other options appearing in the list

Please call us at 1-800-669-7921, Monday to Friday, from 8 a.m. to 8 p.m. ET.

You can also contact your plan advisor:

Lorraine Cooney

Duffin Financial Services Inc.

9050 Yonge Street

Richmond Hill, ON.

L4C 9S6

T: 905-886-2200 ext. 2386

M: 416-458-6410

E: lorraine.cooney@sunlife.com  

To check the status of your submitted health or dental claim, follow these steps:

  1. Sign in to mysunlife.ca
  2. Select My claims
  3. Under View a claim statement, select Recent claims
  4. If a claim was received but not yet completed, select In progress to view its status

Or for EHC and/or Dental claims, please call:

Ontario: 1-800-361-6212

Atlantic Canada and Quebec: 1-800-461-6411

Western Canada, N.W.T. and Yukon: 1-800-661-7334

For Life, AD&D, LTD, CI or Office Overhead Expense Insurance claims:

Phone: 1-800-453-6207

Email: servicecsc@sunlife.com

QUESTIONS?

Call us at 1-800-669-7921
Mon to Fri 8:00 a.m. to 8:00 p.m. ET

Sun Life Assurance Company of Canada is the insurer of this product, and is a member of the Sun Life group of companies.