We’ve noticed a rise in COVID-19 scams by email, text and phone. Please be cautious. Here’s how you can protect yourself and what to do if you suspect fraud. You can also find the latest info on how we’re responding to the pandemic at sunlife.ca/covid-19.

Check your balance

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

If you set up your account through your advisor

You can see some of your account balances online by signing into mysunlife.ca. Not registered yet? Take a few minutes to register now.

Have you bought mutual funds or segregated fund contracts through a Sun Life Financial advisor? Download our app to see your balances on our app.

You can also contact your advisor directly for your account balances. Do you need your advisor’s phone number or email address? Go to find an advisor and enter your advisor’s last name.

Do you need help? You can also call the Customer Care Centre at 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.

If you have an account through your employer

To check your balance:

  1. Sign in to mysunlife.ca.
  2. Under Investments, click my financial centre.
  3. Under Quick links, choose Balances.

Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-866-733-8612, Monday to Friday, 8 a.m. to 8 p.m. ET.

Remember to have your registered email address and password ready to enter into our automated telephone system.

If you set up your account through Group CHOICES or my Sun Savings Plan

To check your balance:

  1. Sign in to mysunlife.ca.
  2. Under Investments, click my financial centre.
  3. Under Quick links, choose Balances.

Not registered online yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-866-733-8612, Monday to Friday, 8 a.m. to 8 p.m. ET.

Remember to have your registered email address and password ready to enter into our automated telephone system.