We’ve noticed a rise in COVID-19 scams by email, text and phone. Please be cautious. Here’s how you can protect yourself and what to do if you suspect fraud. You can also find the latest info on how we’re responding to the pandemic at sunlife.ca/covid-19.

Support

Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

  • I need help signing in

    Having issues signing in with your email or password? We’re here to help.

  • I want to check my coverage

    Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

  • I want to change my address

    Find out how you can update your address and other personal information.

  • I want to submit or track a claim

    Submit or track claims, online, on your smartphone or by mail.

  • I want to find a form

    Find out how you can get the claim form you need, quickly and easily.

  • I want to check my balance

    We offer several easy ways to check your account balance.

Contact us

Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET

If you have benefits through your workplace

1-800-361-6212

Please have your drug or travel card ready.

If you have savings and investments through your workplace

1-866-733-8612

Please have your mysunlife.ca numerical sign-in/access ID and password ready.

If you bought insurance and investments through your advisor

1-877-786-5433

Not yet a customer? Talk to an advisor to help answer your questions.

Monday-Friday: 8 a.m. to 9 p.m. ET