We know there’s nothing more important than the health and security of you and your loved ones. That’s why we’re continuing to find ways to help maintain your physical, mental and financial well-being. 

Our employees are dedicated to helping you with whatever you need. Reach out to us.

Connecting with us

Your Sun Life Financial advisor can meet with you online using Zoom video chat. We use an Enterprise version of Zoom, which runs over an encrypted internet connection to keep your computer and webcam information private and secure. This version also has new security features that allow advisors to:

  • validate and admit the participants prior to entering the Zoom session,
  • lock the meeting to prevent anyone else to join,
  • limit what participants can do, and
  • remove anyone who should not be part of the meeting.

During the meeting, you’ll be able to see your advisor and the information they share from their computer screen. You’ll be in full control of your video camera.

Other video conference platforms will not be as secure, so your advisor will only video conference with you using Zoom.

Call or email your advisor for more information or to set up a meeting.

We keep your personal information secure no matter where our employees are located. Even though some employees are working from home, we haven’t changed the way we access, use and store your data. Our existing privacy and security controls are still in place.

Most Clients can sign up for this through their account. Other Clients will have to send us their banking information before we can send electronic payments. Give us a call at 1-877-SUN-LIFE (1-877-786-5433) and we’ll walk you through it.

Health benefits 

No. When medically necessary, the government funds COVID vaccines and tests. As a result, costs for COVID vaccines and/or tests are not eligible for reimbursement under EHC plans.

If prescribed by a medical practitioner (MD or NP), costs for COVID vaccines and tests are eligible for reimbursement under HSA plans. 

A COVID test to comply with government requirements for travel is not eligible for reimbursement.

No. COVID vaccines and tests are not wellness-related expenses. As a result, they aren’t eligible for reimbursement under PSA plans.

No, your remaining balance will not carry over to next year.

Your HSA and PSA terms haven’t changed. We’ll carry over your account balances and expenses the way your contract tells us to. We aren’t adding any extra extensions.

There are many expenses you can claim to use up your HSA or PSA balance. You can find a list at in the Benefits section.

  • Select Coverage information
  • In the Spending Account section, choose Health Spending Account coverage or Personal Spending Account coverage

You can also find information in your benefits booklet.

Yes. Your health remains our top priority. We want to make it easier for you to see your health-care provider.

If your plan covers the practitioners listed below, you’ll continue to have the same coverage as non-virtual services. We’ll cover virtual services for appointments where you don’t need in-person therapies. This means we’re covering your claims for virtual services performed by:

  • Audiologists 
  • Chiropodists 
  • Chiropractors 
  • Naturopaths 
  • Occupational Therapists 
  • Osteopaths 
  • Podiatrists 
  • Psychologists 
  • Psychotherapists 
  • Physiotherapists 
  • Registered Dieticians 
  • Social Workers 
  • Speech Therapists  

Your practitioner must be in Canada for us to cover your claim.

We continue to review and assess all of our processes. We want to ensure we make it easier for you to continue on your health journey.

You can submit a claim on or through the my Sun Life mobile app.

To make a claim for a virtual service:

  • Select the type of service
  • Select the location of service
    • For any virtual appointments, select “virtual visits” as the location of service


No. The COVID-19 vaccine will not affect your current life or health insurance policies. It will also have no impact on your ability to apply for future coverage with Sun Life.

We're supportive of the government-approved vaccines to combat the COVID-19 pandemic. And we continue to follow guidance from the Canadian government. 

If you purchased your insurance through an advisor and you’re facing financial hardship due to the pandemic, we have solutions to help you keep your valuable life and health insurance coverage in place.

Please speak with your advisor or contact us at 1-877-SUN-LIFE (1-877-786-5433) to see how we can help you.

You can rest assured that the coverage you bought through your advisor remains the same. We haven’t made any changes to your policies because of COVID-19. We’ll continue to pay claims for policies in good standing (in force), and as long as the information you provided was accurate when you applied.  

  • Life insurance: We’ll pay claims when death is due to COVID-19. 
  • Critical illness insurance covers critical illnesses such as heart attack or stroke. COVID-19 is not a covered illness. We’ll continue to cover Clients who suffer a covered critical illness after contracting COVID-19.  
  • Personal Health, Insurance Personal Health Direct, My Health Choice and Health Coverage Choice: Usually, policies cover emergency travel medical coverage for 60 days. You can submit your claims as usual or give us a call at 1-800-361-6212.  We’ll continue to visit this time frame as the situation progresses. 
  • Long Term Care Insurance: We’ll continue to pay claims for Clients who meet the requirements in their policy.  

Your policy includes the details about your coverage. Your advisor can help you with any questions. 

Retirement, investments

We know it’s emotional to see your portfolio go down in the short term. But if your long-term goals haven’t changed, it pays to stay the course.
Maybe you are thinking of ways to invest the money you saved during quarantine. Whatever changes you need to make to your investment outlook, we are here for you. If you do need to make a change, here’s more information:

To change your investments in savings accounts set up through your employer:

  • Sign in to
  • Under Investments, select my financial centre.
  • Under Requests, select Change investments.
  • Not registered yet? Take a few minutes to register now.

To change the investments in accounts you set up through your advisor:

  • Contact your advisor. If you can’t find your advisor’s number or email address, go to Find an advisor and enter your advisor’s last name.

For more information, you can go to our Contributions, withdrawals and fund changes page.

Out-of-Country Travel

No. A COVID test for the purpose of travel is a non-emergent medical requirement and not eligible when not prescribed by a medical practitioner. Therefore, the cost of a test to leave or return to Canada is not eligible for reimbursement under travel plans.

No. The government funds vaccines available in Canada, when medically necessary. Receiving a COVID vaccine(s) outside of Canada is a non-emergent medical requirement. Therefore, the cost of COVID vaccines outside of Canada is not eligible for reimbursement under travel plans. 

Our Extended Health Care (EHC) travel benefit includes Out of Country (OOC) coverage. This benefit offers coverage in the event of epidemics or pandemics. So if you have this benefit, then you’ll remain covered for COVID-19 and any other out-of-country medical emergencies.

If you have Out-of-Country coverage and you experience symptoms of any illness (including COVID-19), then you can call Allianz for help:

  • In Canada and the USA, call: 1-800-511-4610
  • From anywhere else, call: 1-519-514-0351. You can reach this number through an international operator.
  • Allianz is available 24 hours a day, 7 days a week.

These numbers are also available on your Travel Card. You can find your Travel Card on the my Sun Life mobile app.

No, standard Out-of-Country coverage under EHC does not include trip cancellation and interruption insurance.

You can verify your coverage by:

  • logging on to the website,
  • logging on to my Sun Life mobile app or,
  • contacting the Sun Life Client Care Centre at 1-800-361-6212.