Latest updates on COVID-19

From income support to changes in your investments, we’ve gathered information to help you manage your money and maintain your financial health. 

Need help keeping your finances on track?

• Connect with a Sun Life Financial advisor virtually and securely.

Is your business facing challenges due to COVID-19? 

• Here are some resources for business owners.   

Sign in or register for a my Sun Life online account to manage your savings and investment plans.

Questions:

• Get information on changing your investment funds and minimum withdrawals for RRIFs.
• What can you do if you can’t afford your insurance premiums anymore?

Helpful resources:

• How is the economy recovering from the pandemic? Read our Q2 market commentary.
• How to work with an advisor during COVID-19
• Need help managing your money? Check out our Money & Finances page.

You don’t have to deal with life’s uncertainties and the stress or anxiety it causes on your own. We’re here for you with mental-health resources that fit your needs. We’ll also show you how you can get the most of virtual healthcare.

Feeling anxious about the world opening up again? Here’s how to cope.

Need help managing your mental health during this emotional time? 

• Lumino Health’s COVID-19 page can help.
• Want to get a better handle on your emotions? Explore Lumino Health’s Emotional Wellness Guide.

Kick-start your health journey with Lumino’s Health and Wellness Guides.

• Curious about virtual care? Learn how to access it and get the most of your virtual visits with the Virtual Care Guide.
• Stay healthy while staying home.  Find out how you and your family can maintain a healthy lifestyle with the Healthy at Home Guide.

Sign in to or register for mySunLife.ca to manage your health benefits.

Questions:

• Find out how to make claims for virtual services, and more.

Insurance can give you the peace of mind that comes with knowing your loved ones are financially secure.

Life insurance:

• We’ll pay claims when death is due to COVID-19. 

Out-of-Country Travel insurance:

• Our Extended Health Care (EHC) travel benefit includes Out of Country (OOC) coverage.
• The OOC benefit includes coverage in the event of epidemics or pandemics. So you’ll remain covered for COVID-19 and any other out-of-country medical emergencies. For more information, click here.

Critical illness insurance (CII):

• CII covers critical illnesses such as heart attack or stroke. COVID-19 is not a covered illness. We’ll continue to cover Clients who suffer a covered critical illness after contracting COVID-19.  

Personal Health, Insurance Personal Health Direct, My Health Choice and Health Coverage Choice:

• You can submit your claims as usual or give us a call at 1-800-361-6212. For more information, click here.

Sign in or register for a my Sun Life online account to manage your insurance plans.

Questions:

• Need to defer your insurance premium payments? 
  • Please speak with your advisor or contact us at 1-877-SUN-LIFE (1-877-786-5433) to see how we can help you.

Helpful resources:

• Are your insurance premiums tax-deductible?
• How will you live if you can't work? Here's how disability insurance can help.

You may have had to change the way you live or work. We’ve had to do the same. Most of our advisors and employees are now working from home. But we’re still here to answer your questions and process your transactions or claims as soon as we get them. 

You can:

• Connect with a Sun Life Financial advisor virtually and securely. 
  From video chat to paperless interactions, we’ve adapted so you can take action now. Learn more here.
  
  
• Sign in or register for a my Sun Life online account to manage your benefits, savings and investment plans.
  
  
• Get information and manage your benefits and investments with the my Sun Life mobile app.

Questions:

• Get information on how to reach us, our response times and office closures, and maintaining your privacy.
• Need more help or have a specific inquiry? Visit our support page.