Jim joined the Company in this role in October 2008. He is responsible for transforming business processes and increasing efficiencies for Sun Life Financial Canada. He also chairs the National Operations Council and serves as a representative on the Global Operations Council.
Prior to joining Sun Life Financial, Jim was the Operational Effectiveness Leader for Mercer’s global Retirement Business, focused on standardizing core service delivery for the retirement business. Prior to that, he led Mercer’s Administration Services business, including call centres.
Jim is a Fellow of the Society of Actuaries and the Canadian Institute of Actuaries. He holds a Bachelor’s degree in Actuarial Mathematics from the University of Manitoba.