Drug Plan Direct enhancements available on Plan Member Services website


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Following several successful enhancements to the Sun Life mobile app, we’re upping the ante with the addition of our mobile drug coverage and alternative features to Sun Life’s web capabilities. Effective August 30, 2015, the Drug Plan Direct enhancements provided on the my Sun Life Mobile App will be added to the Plan Member Services website, including other drug coverage features, alternatives, information, and more claim history.

Benefits to your Plan members

The Plan Member Services website is widely used by plan members. By adding the Drug Plan Direct features, we’re aiming to improve the existing drug coverage lookup on the web.

The Sun Life Mobile App provides convenient drug information, ranging from letting plan members look up a specific drug by name or DIN (drug identification number) to view coverage details, to giving them access to drug claims submitted over the past 12 months. Additional information available includes potential generic and/or therapeutic alternatives and cost-saving opportunities for many drugs, and detailed information about the drug and how it works.

All these features will now transfer to the web. We want to make sure they continue to work together to help provide comprehensive drug coverage information to help plan members prepare for discussions with their health care professional about their prescription medications.

Plan members can now benefit from:

  • an updated user interface
  • additional drug coverage information, including maximums and deductibles
  • new drug alternative features
  • enhanced drug search
  • new forms, including the list of prior authorization forms

Benefits to Plan sponsors

Everyone benefits from getting the best value on drug expense, without any changes to the plan design!

Our existing award-winning mobile experience also includes on-the-go access to:

  • e-claims,
  • coverage cards,
  • medical and vision coverage,
  • spending account balances, and
  • group retirement savings information.

Plan sponsors like yourself will maintain these features following the addition of Drug Plan Direct to the Plan Member Services website.


Plan members on drug card plans have access to these exciting enhancements, which are available across all of the mobile platforms that my Sun Life Mobile currently supports – including Android™, iPhone® (including iOS 8) and BlackBerry® devices.

By adding Drug Plan Direct on the Plan Member Services website, plan members will now be able to enjoy a consistent experience, whether they’re using the web or Sun Life’s Mobile App.

Sharing this information

We have prepared a plan member communication that you may share with your members.


Contact your Sun Life Financial group benefits representative.