Updates and News

Our plan member communications are written with you in mind. This page will keep you up to date with legislation updates, coverage options, eligibility changes and more!

Check back often as we will update this page with new communications as they become available.

Alert: Important message about Quebec massage parlour services.

01/14/16 Service provider delisting update
12/17/15 Update to our Plan Member Services online
12/17/15 New prior authorization category coming to your plan
11/26/15 Service provider delisting update
11/26/15 Best Doctors services
11/19/15 Sunlife.ca is getting a fresh new look
11/05/15 How two minutes could give you a longer, healthier life
10/22/15 Change to some coordination of benefits claims
10/15/15 Service provider delisting update
10/08/15 Extended Health Care Coverage Requirements
09/30/15 Bill 28 update: Lowest priced equivalent drug (often a generic alternative)
08/20/15 Drug Plan Direct enhancements available on Plan Member Services website
08/06/15 Service provider delisting update
07/23/15 Non-therapeutic massage clinics in Canada
07/16/15 Healthcare service provider delisting
06/25/15 Important message affecting PLAN MEMBERS’ coverage (targeted communication)
06/04/15 Healthcare service provider delisting
04/30/15 Healthcare service provider delisting
03/12/15 March is Fraud Prevention Month
03/05/15 Healthcare service provider delisting
01/29/15 Know your dental coverage and the cost of services
12/30/14 Contract change to reflect legislative amendment – effective March 1, 2015
12/11/14 Managing your workplace benefits just got easier
11/13/14 A change to your disability benefit payments, effective January 1, 2015 reminder
10/02/14 Three new categories coming to your prior authorization program
08/28/14 Is your child a student studying outside of Canada?
08/28/14 A change to your disability benefit payments, effective January 1, 2015
07/10/14 THANK YOU! “my Sun Life Mobile Effect” contest winners to be announced
06/26/14 Changes to features on plan member services website
06/19/14 New hepatitis category coming to your prior authorization program
06/12/14 10 days left to enter the “my Sun Life Mobile Effect” contest! $25,000 in prizes available
06/12/14 Benefits fraud awareness
05/15/14 $25,000 to be won with my Sun Life Mobile Effect contest!
02/27/14 More claims submission options for you!
02/13/14 Two new paramedical services added to my Sun Life Mobile!
01/30/14 Know your dental coverage and the cost of services
12/12/13 Reminder: Process changes for some massage therapy claims will start on January 1, 2014
28/11/13 my Sun Life – better than ever
19/09/13 New paramedical services available for e-claims
19/09/13 Alberta and Nova Scotia providing coverage for insulin infusion pumps through provincial programs
15/09/13 Plan Member Site Broadcast Message
12/09/13 Your e-claims email notifications are refreshed and friendlier!
22/08/13 You are Simply Covered with Sun Life
15/08/13 Further extension on process changes impacting massage therapy claims in Alberta
01/08/13 Coverage for over-age student dependents
23/05/13 Upgrades to mysunlife.ca!
16/05/13 Keep your records up-to-date regarding plan members and their eligible dependents
16/05/13 Update on pharmaceutical programs
15/05/13 When it comes to your health, it pays to be certain
26/04/13 Effective date of change to Alberta massage therapy claims process now September 1, 2013
04/04/13 Reminder: Alberta massage therapy claims process changes on May 1, 2013
04/04/13 Updates to regulations for acupuncture practice in Ontario
07/03/13 Acupuncture practice in Ontario, Newfoundland and Labrador
31/01/13 Important reminders about the naming and changing of beneficiaries
31/01/13 Know your dental coverage and the cost of services
17/01/13 Thumbs up for service provider e-claims
29/11/12 You told us that our process for claims notifications needs improvement
22/11/12 Update on massage therapy claims in Alberta
20/09/12 You now get more claims submission options!
30/08/12 New dental fee finder for Sun Life Financial plan members in Alberta
08/08/12 New Sun Life Exception process on your group benefit drug plan
28/06/12 Portal Atlantic more claim options
21/06/12 Non-therapeutic massage clinics in Quebec
26/04/12 Contract changes to reflect legislative amendments – effective July 1, 2012
15/03/12 You have even more e-claims options. Check out the new services!
20/10/11 Benefit Update
04/08/11 Suspected fraud identified
18/07/11 New address for health and dental paper claims
10/02/11 Leaving your job? Learn more about our new Benefits Transition and conversion service
25/11/10 New email access IDs make it easier to access mysunlife.ca
15/6/10 A new requirement when submitting your orthopedic shoes and orthotics claims