Changes to features on plan member services website


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As part of the Web Usability program, we’ve continued to implement a number of changes to plan member services website.

Effective October 19, 2014, a few changes were made to the plan member website to improve usability.

The changes are the following:

  • Hours of availability for e-claims were added on the screens for all claim types and on the FAQ page
  • Additional wording was added to the direct deposit page for plan members who do not have access to update their banking information
  • Hover text was added over the following information/links, containing a brief description of what the info/link is for:
  • Next dental check-up
  • Need glasses/ lenses?
  • Claims categories on the my claims menu page
  • Diagnostics on the Medical Coverage page
  • Add new provider page

These changes improve the usability of your plan member website and enhance the plan member experience. These changes took effect October 19, 2014.            


Please contact your Client Service Administrator at 1-877-786-7227.