Contact us

Is your question about:

Group Benefits?
Group Retirement Services?
Access Ids and passwords?
Privacy?

To protect the confidentiality of personal information, we recommend you contact us by phone if you are providing us with sensitive information.

 Questions about Group Benefits

At Sun Life we believe in the rewards of employee health.

By listening, understanding and by partnering with advisors, we can deliver more than just a group benefits plan. Together, we can deliver innovative benefit and wellness solutions for today, and tomorrow, that will:

  • help manage clients' plan costs,
  • have clients' thanking their advisor, and
  • make an advisors' job easier and more rewarding. 

It's what we believe.  It's how we'll earn your business.

Call us and let's chat about how we can work together to help build your business.

SunAdvantage Small Business
If you are a broker or an advisor of a SunAdvantage Small Business Group Benefits plan:

Phone:                   1-877-786-7227
Hours of operation:  Monday to Friday, 8:30 a.m. to 4:30 p.m., ET

Group Benefits Administration
For inquiries on Group Benefits Administration, contact your Sun Life Financial representative or call us at one of these locations:

East:

Central:
Hours of operation:

West:
Hours of operation:

1-800-361-2128

1-866-377-5818
Monday to Friday, 8 a.m. to 4:30 p.m., ET

1-800-563-0730
Monday to Friday, 8 a.m. to 4:30 p.m., PT

 

SunAffinity or Association plan
If your question is about a SunAffinity or Association plan:

Phone                    1-800-669-7921
Hours of operation:  Monday to Friday, 8 a.m. to 4:30 p.m., ET

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 Questions about Group Retirement Services

Sales and marketing inquiries

 

Corporate Accounts
Ontario - G.T.A. Ontario - Golden Horseshoe
Alan W. Kennedy
Regional Director, Business Development
225 King Street West, 5th Floor
Toronto  ON
905-201-9213 (office)
416-417-0435 (cell)
416-595-1262 (fax)
alan.kennedy@sunlife.com
Chris Walker
Regional Director, Business Development
225 King Street West, 5th Floor
Toronto  ON
1-866-299-3115
905-333-0580 (office)
416-523-9805 (cell)
chris.walker@sunlife.com
Ontario - South Western / Northern Ontario British Columbia
Alison Crowdis
Regional Director, Business Development
227 King Street South
Waterloo  ON
1-866-281-0838 ext. 5678
519-745-5678
519-888-2062 (fax)
alison.crowdis@sunlife.com
 
Dianne Perepelecta
Regional Director, Business Development
1140 West Pender Street, Suite 1160
Vancouver  BC
1-800-561-7788 ext. 5417
604-895-5417
604-687-3592 (fax)
dianne.perepelecta@sunlife.com
Alberta Quebec
Colleen Fisher
Regional Director, Business Development
140-4th Avenue S.W., Suite 2020
Calgary  AB
1-877-266-3563 ext. 4773
403-232-4773 (office)
403-560-2857 (cell)
403-233-0529 (fax)
colleen.fisher@sunlife.com
Stephen Edmonds
Regional Director, Business Development
1155 Metcalfe Street, Suite 660
Montreal  QC
1-800-561-5910 ext. 2559
514-866-2559
514-954-8886 (fax)
stephen.edmonds@sunlife.com
Atlantic Canada Manitoba / Saskatchewan
Jim A. Power
Regional Director, Business Development
1809 Barrington Street, Suite 1500
Halifax, NS
(902) 423-2301 (office)
Toll Free: 1-877-284-1440
jim.a.power@sunlife.com
Reece Cretton
Regional Director, Business Development
1 Lombard Place, Suite 1230
Winnipeg MB
204-942-6501 ext. 2028 (office)
204-599-9581 (cell)
reece.cretton@sunlife.com
Quebec Eastern Quebec
Yashar S. Zarrabian
Regional Director, Business Development
1155 Metcalfe Street, Suite 660
Montreal, QC
514-866-6411 (office)
514-298-9371 (cell)
1-800-561-5910 ext. 335-2073 (toll-free)
yashar.zarrabian@sunlife.com
Pierre Racine
Regional Director, Business Development
5700 Boul. des Galeries, Suite 410
Quebec, QC
1-866-205-6611 (toll free line)
418-623-5062 ext. 2306 (office)
(581) 308-8974 (cell)
pierre.r.racine@sunlife.com
National Accounts
Ontario Ontario
Liz Pecile
Regional Director, Business Development
225 King Street West, 5th Floor
Toronto  ON
416-408-8670
416-595-6295 (fax)
liz.pecile@sunlife.com
Marie Ferreira
Regional Director, Business Development
225 King Street West, 5th Floor
Toronto  ON
416-408-8016
416-595-6295 (fax)
marie.ferreira@sunlife.com
Western Canada Eastern Canada
Lynn MacAdam
Regional Director, Business Development
1140 West Pender Street, Suite 1160
Vancouver BC
1-800-561-7788 ext. 5423
604-895-5423
604-687-3592 (fax)
lynn.macadam@sunlife.com
Kathleen Ffrench
Regional Director, Business Development
660 - 1155 Metcalfe Street
Montreal  QC
1-800-361-2128 ext. 3061
514-866-3061
514-954-8886 (fax)
kathleen.ffrench@sunlife.com
 

For VRSP/PRPP questions in Quebec, please contact the Small Business Centre:

Sun Life Financial Small Business Centre / Centre d'affaires PME Financière Sun Life
660-1155 rue Metcalfe
Montréal QC
Tel: 1-855-362-3086
email: RVER@sunlife.com

All other inquiries: Sponsor Care Centre

Email:                    SCC@sunlife.com
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday, 8:30 a.m. to 5 p.m., ET

 

 

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 Questions about Access IDs and passwords

You don't have an Access ID or
You have an Access ID but have never signed in before

 

Group Benefits
Phone:                    1-866-441-4476
Hours of operation:   Monday to Friday,
                               8:30 a.m. to 4:30 p.m., ET
Group Retirement Services
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday,
                              8 a.m. to 5 p.m., ET 

You have an Access ID and you have signed in before however you're having difficulties signing in now

 

If you forgot your password
you can request a new password online 

 

If you forgot your Access ID
Phone:                    1-866-218-4335
Hours of operation:   Monday to Friday,
                               8 a.m. to 8 p.m., ET

 

 Questions about Privacy

If you have any questions about Sun Life Financial's Privacy Policy and Privacy Code for Canada, please contact our Canadian Privacy Officer.

E-mail:                    privacyofficer@sunlife.com 
Phone:                    416-408-8850
Hours of operation:  Monday to Friday, 8:30 a.m. to 4 p.m., ET.


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