Contact us

Is your question about:

Group Benefits?
Group Retirement Services?
VRSP/PRPP?
Access Ids and passwords?
Privacy?

To protect the confidentiality of personal information, we recommend you contact us by phone if you are providing us with sensitive information.

 Questions about Group Benefits

At Sun Life we believe in the rewards of employee health.

By listening, understanding and by partnering with advisors, we can deliver more than just a group benefits plan. Together, we can deliver innovative benefit and wellness solutions for today, and tomorrow, that will:

  • help manage clients' plan costs,
  • have clients' thanking their advisor, and
  • make an advisors' job easier and more rewarding. 

It's what we believe.  It's how we'll earn your business.

Call us and let's chat about how we can work together to help build your business.

SunAdvantage Small Business
If you are a broker or an advisor of a SunAdvantage Small Business Group Benefits plan:

Phone:                   1-877-786-7227
Hours of operation:  Monday to Friday, 8:30 a.m. to 4:30 p.m., ET

Group Benefits Administration
For inquiries on Group Benefits Administration, contact your Sun Life Financial representative or call us at one of these locations:

East:

Central:
Hours of operation:

West:
Hours of operation:

1-800-361-2128

1-866-377-5818
Monday to Friday, 8 a.m. to 4:30 p.m., ET

1-800-563-0730
Monday to Friday, 8 a.m. to 4:30 p.m., PT

 

SunAffinity or Association plan
If your question is about a SunAffinity or Association plan:

Phone                    1-800-669-7921
Hours of operation:  Monday to Friday, 8 a.m. to 4:30 p.m., ET

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 For VRSP/PRPP questions in Quebec, please contact the Small Business Centre:

Sun Life Financial Small Business Centre
1115 Metcalfe Street, Suite 660

Montreal QC
1-855-362-3086
CentrePME@sunlife.com

All other inquiries: Sponsor Care Centre

Email:                    SCC@sunlife.com
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday, 8:30 a.m. to 5 p.m., ET

 

 

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 Questions about Access IDs and passwords

You don't have an Access ID or
You have an Access ID but have never signed in before

 

Group Benefits
Phone:                    1-866-441-4476
Hours of operation:   Monday to Friday,
                               8:30 a.m. to 4:30 p.m., ET
Group Retirement Services
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday,
                              8 a.m. to 5 p.m., ET 

You have an Access ID and you have signed in before however you're having difficulties signing in now

 

If you forgot your password
you can request a new password online 

 

If you forgot your Access ID
Phone:                    1-866-218-4335
Hours of operation:   Monday to Friday,
                               8 a.m. to 8 p.m., ET

 

 Questions about Privacy

If you have any questions about Sun Life Financial's Privacy Policy and Privacy Code for Canada, please contact our Canadian Privacy Officer.

E-mail:                    privacyofficer@sunlife.com 
Phone:                    416-408-8850
Hours of operation:  Monday to Friday, 8:30 a.m. to 4 p.m., ET.


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