Contact us

Is your question about:

Group Benefits?
Group Retirement Services?
Access Ids and passwords?
Privacy?

To protect the confidentiality of personal information, we recommend you contact us by phone if you are providing us with sensitive information.

 Questions about Group Benefits

At Sun Life we believe in the rewards of employee health.

By listening, understanding and by partnering with advisors, we can deliver more than just a group benefits plan. Together, we can deliver innovative benefit and wellness solutions for today, and tomorrow, that will:

  • help manage clients' plan costs,
  • have clients' thanking their advisor, and
  • make an advisors' job easier and more rewarding. 

It's what we believe.  It's how we'll earn your business.

Call us and let's chat about how we can work together to help build your business.

SunAdvantage Small Business
If you are a broker or an advisor of a SunAdvantage Small Business Group Benefits plan:

Phone:                   1-877-786-7227
Hours of operation:  Monday to Friday, 8:30 a.m. to 4:30 p.m., ET

Group Benefits Administration
For inquiries on Group Benefits Administration, contact your Sun Life Financial representative or call us at one of these locations:

East:

Central:
Hours of operation:

West:
Hours of operation:

1-800-361-2128

1-866-377-5818
Monday to Friday, 8 a.m. to 4:30 p.m., ET

1-800-563-0730
Monday to Friday, 8 a.m. to 4:30 p.m., PT

 

SunAffinity or Association plan
If your question is about a SunAffinity or Association plan:

Phone                    1-800-669-7921
Hours of operation:  Monday to Friday, 8 a.m. to 4:30 p.m., ET

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 Questions about Group Retirement Services

Sales and marketing inquiries

 

Corporate Accounts
Ontario - Toronto and G.T.A. Ontario - Golden Horseshoe
Alan W. Kennedy
Regional Director
Business Development
1 York Street, 30th Floor
Toronto, ON
905-201-9213
alan.kennedy@sunlife.com
Chris Walker
Regional Director
Business Developments
1 York Street, 30th Floor
Toronto, ON
1-866-299-3115
905-333-0580
905-634-5089 (fax)
chris.walker@sunlife.com
Ontario - South Western British Columbia
Lani Lehtonen
Regional Director
Business Development
227 King Street South
Waterloo ON
519-497-6037
lani.lehtonen@sunlife.com
 
Dianne Perepelecta
Regional Director
Business Development
1140 West Pender Street, Suite 1160
Vancouver BC
604-687-3592 (fax)
dianne.perepelecta@sunlife.com
Alberta Quebec
Colleen Fisher
Regional Director
Business Development
140-4th Avenue S.W., Suite 2020
Calgary AB
1-877-266-3563 ext. 2002773
403-232-4773
403-266-3563 (fax)
colleen.fisher@sunlife.com
Stephen Edmonds
Regional Director
Business Development, Corporate Accounts
1155 Metcalfe Street, Suite 660
Montreal QC
1-800-561-5910 ext. 3352559
514-866-2559
514-954-8886 (fax)
stephen.edmonds@sunlife.com
Atlantic Canada Saskatchewan/Manitoba
Jim A. Power
Regional Director
Business Development
1809 Barrington St., Suite 1500
Halifax, NS
902-423-2301
902-423-0445 (fax)
jim.a.power@sunlife.com
Reece Cretton
Regional Director
Business Development - Advisors' Business
204-599-9581
204-942-6501 ext. 2028
1-877-573-7943 (fax)
reece.cretton@sunlife.com
National Accounts
Ontario
Carol Edwards
Regional Director
Business Development
1 York Street, 30th Floor
Toronto ON
416-204-8073
416-595-6295 (fax)
carol.edwards@sunlife.com
Marie Ferreira
Regional Director
Business Development
1 York Street, 30th Floor
Toronto ON
416-408-8016
416-595-6295 (fax)
marie.ferreira@sunlife.com
Western Canada Quebec
Susan Richards
Regional Director
Client Relationships
1140 West Pender Street, Suite 1160
Vancouver BC
604-895-5436 ext. 2004436
susan.richards@sunlife.com
Yashar  Sasha Zarrabian
Regional Director
Business Development, National Accounts
1115 Metcalfe Street, Suite 660
Montreal QC
514-879-2073
514-954-8886 (fax)
1-800-561-5910 ext. 3352073
yashar.zarrabian@sunlife.com

For VRSP/PRPP questions in Quebec, please contact the Small Business Centre:

Sun Life Financial Small Business Centre
1115 Metcalfe Street, Suite 660

Montreal QC
1-855-362-3086
CentrePME@sunlife.com

All other inquiries: Sponsor Care Centre

Email:                    SCC@sunlife.com
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday, 8:30 a.m. to 5 p.m., ET

 

 

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 Questions about Access IDs and passwords

You don't have an Access ID or
You have an Access ID but have never signed in before

 

Group Benefits
Phone:                    1-866-441-4476
Hours of operation:   Monday to Friday,
                               8:30 a.m. to 4:30 p.m., ET
Group Retirement Services
Phone:                    1-800-387-7262
Hours of operation:   Monday to Friday,
                              8 a.m. to 5 p.m., ET 

You have an Access ID and you have signed in before however you're having difficulties signing in now

 

If you forgot your password
you can request a new password online 

 

If you forgot your Access ID
Phone:                    1-866-218-4335
Hours of operation:   Monday to Friday,
                               8 a.m. to 8 p.m., ET

 

 Questions about Privacy

If you have any questions about Sun Life Financial's Privacy Policy and Privacy Code for Canada, please contact our Canadian Privacy Officer.

E-mail:                    privacyofficer@sunlife.com 
Phone:                    416-408-8850
Hours of operation:  Monday to Friday, 8:30 a.m. to 4 p.m., ET.


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